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System Tech

Company: WOW! Internet Phone Cable
Location: Charleston
Posted on: February 15, 2020

Job Description:

Summary:Maintain, service and repair hybrid fiber coaxial (HFC) broadband communication network and components.Duties and Responsibilities:Essential duties and responsibilities include but are not limited to those listed below:Perform all tasks and responsibilities in a safe and efficient mannerTrouble-shoot and repair problems in HFC networksTest, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep.Perform maintenance, testing and repair on HFC network power suppliesSplice and activate fiber optic cables, nodes, transmitters and receiversAssist in training activitiesPerform emergency fiber restorationParticipate in on-call rotationIdentify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)Assure system security by following company procedures--Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)Provide superior customer serviceComplete all tasks to WOW! quality standardsRepresent WideOpenWest in a competent and professional manner to all customers, associates, and outside organizationsMaintain professional appearance and behavior at all timesMaintain excellent attendanceResponsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenanceIdentify and repair any and all instances of signal leakage to ensure system conforms to F.C.C. Cumulative Leakage Index requirements and company standardsPerform plant serviceability surveysOther duties as assigned, which may include cross functional assignmentsQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.-- The requirements listed below are representative of the knowledge, skill, and/or ability required.-- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Able to present technical information to a non-technical audienceAble to work independentlyAble to accurately measure distances using tapes and other measuring devicesAble to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater and TDRAble to prioritize and organize assignments and responsibilitiesAble to accurately maintain records, logs, reports, work orders, etc.Able to operate office equipment, fax, copier, etc.Able to handle escalations and time-critical issuesAble to read street maps and system design printsAble to work flexible hours as required including evenings, weekends and on-call shiftsMust have a valid driver's license and good driving recordEducation/Experience:Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred.Computer Skills:Basic computer skills are required including internet and emailWOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer

Keywords: WOW! Internet Phone Cable, Charleston , System Tech, Other , Charleston, South Carolina

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