Posted on: March 26, 2020
Location Charleston, SC (On-Premises) Primary Office
2456 Remount Rd.
North Charleston, SC 29406
Duration Full Time Desired Education High School / GED Desired
Experience 3-5 Years
Minimum of three to five years of previous, relevant field service
Experience in one or more of the following industries preferred:
High School diploma or equivalent
Experience servicing, integrating, and programming access control
systems, CCTV systems, and intrusion systems.
Access Control experience in the following products are preferred.
AMAG / Genetec / Software House - CCURE / S2 /Avigilon
CCTV experience in the following products are preferred. Milestone
/ Genetec / Avigilon
Intrusion experience in the following products are preferred. DMP /
Bosch Responsibilities 1. Responds to routine and some non-routine
customer service calls, scheduled maintenance calls, and emergency
service calls on a timely basis; will diagnose, troubleshoot,
repair and debug systems for routine problems; installs projects as
- Identifies and resolves problems for many types of service
calls including emergency and after-hours calls; analyzes repair
requirements and provides customer with appropriate solutions;
completes necessary repairs and replacements as needed; exercises
judgment in selecting methods, techniques, and evaluation criterion
for obtaining results.
- Completes accurate and detailed service reports for customer
and Convergint to allow for accurate invoicing and job cost
- Acts as our customers best service provider at all times
thereby ensuring Convergint Technologies is the customers first
choice for service.
- Executes all service calls in accordance with Federal, State
and local regulations as well as company health and safety policies
and procedures. Uses solid troubleshooting skills to isolate and
fix problems in malfunctioning equipment or software.
- Provides technical support to end users and field labor when
applicable. Proactively seeks technical guidance from more
experience staff for difficult and unusual situations.
- Keeps up to date and informed on all company products, services
- Presents a professional image of Convergint Technologies at all
times in appearance and behavior and seeks opportunities to promote
the services offered by the company.
- Communicates with and work with the other team members
consistently to improve overall operations of the Convergint
Technology Center, and company.
- Perform other duties and responsibilities as requested or
required. Skills Developing exceptional customer focus and ability
to work under pressure; ability to maintain awareness of, and seek
to meet the needs and wants of the customer without being
Developing technical skills and experience related to electronic
security and/or other systems interfaced with same.
Programming skills and proven ability to troubleshoot problems and
look for solutions
Must be a self-starter and work well with direct supervision
Solid mechanical and electrical aptitude (e.g. works with a variety
of hand and power tools such as drill, screwdriver, wire stripper,
Frequent visits to jobsites are required. Minimal overnight travel
is required. Valid drivers license required.
Good verbal, written and interpersonal communication skills
Basic organizational skills and the ability to handle multiple
service needs simultaneously
Proficient computer skills including familiarity with MS Office
applications (Outlook, Word, Excel) Other While performing the
duties of this job, On occasion, the colleague may be required to
climb and work in high places, stoop, bend or reach above the
shoulders. Position may also require work in confined spaces and
exposure to different types of outdoor weather conditions. Risk of
electrical shock is present.
The position is a field position. The colleague regularly performs
local work-related travel and minimal long-distance travel.
Convergint Technologies is an Equal Opportunity Employer who is
committed to workforce diversity.
Minorities/Females/Disabled/Veterans are encouraged to apply.
Qualified applicants will receive consideration without regard to
age, race, color, religion, sex, sexual orientation, disability, or
national origin. We offer a smoke-free and drug-free workplace.
Employment is contingent upon successful completion of background
investigation and pre-employment drug screen.
All applications and resumes are held in confidence. Only
candidates whose profiles closely match requirements will be
contacted for an interview.
Convergint Technologies is not currently hiring individuals for
this position who now or in the future require sponsorship for
employment visa status; however, as a global company, Convergint
Technologies offers many job opportunities outside of the U.S.
which can be found through our employment website at
Keywords: Convergint, Charleston , Service Specialist, Other , Charleston, South Carolina
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