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Cyber Security Governance & Customer Trust Senior Analyst

Company: Blackbaud
Location: Charleston
Posted on: September 12, 2020

Job Description:

Cyber Security Governance & Customer Trust Senior Analyst Charleston (Customer Operations Center) - South Carolina - USA

Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships. Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them.

The Cyber Security Governance Analyst will be responsible for working with maturing our Cyber Security Program and supporting activities related to development and maintenance of policies, standards, procedures, and controls, Customer Trust & Sales Enablement, and Control Framework Assessments & Evaluation. Additionally, the Cyber Security Governance Analyst will be working with the broader security team to mature our program, assess security risks, and communicate/facilitate remediation of those risks.

What you will be doing:

Policy/Standard/Procedure Development

Develop and mature Blackbaud’s Cyber Security related policies, standards, and procedures in line with industry best practices

Design, implement, and manage policies, standards, procedures, and controls to protect the confidentiality, integrity, and availability of the organization’s information assets.

Utilize frameworks and regulation guidelines to build policy/ standards/ procedures

Work with appropriate business and IT stakeholders for alignment and approval of policy/standard/framework

Work with Change Management team to socialize and educate on policy/standard/procedure updates

Continue to Build a Strong Security Program

Control Framework Assessments & Evaluation

Assessment of the Cyber Security Program utilizing NIST Cyber Security Framework and determine areas of risk and remediations needed

Assessing metrics on Information Security Program

Evaluate and recommend new and emerging security products and technologies

Assess and mitigate risk

Maintenance and further development of the Cyber Security Risk Register with the Galvanize GRC platform.

Work with IT and business stakeholders to mitigate risks and create risk remediation plans

Application and vendor risk assessment due diligence

Evaluate alignment with the MITRE ATT&CK framework

Assess IT risks through mergers and acquisitions and recommend mitigation strategies

Sales & Customer Trust and Enablement

Respond promptly to Sales Team and Customer Security inquiries

Leverage customer relationship skills to build enable trust

Leverage CAIQs, Ombud information repository, and other document collateral to complete security related inquiries from customers and internal sales teams.

Development and improvement of Security based collateral, including Data Sheets, White Papers, CAIQ development, etc.

Engage with internal and external customers to communicate the security posture of Blackbaud and Blackbaud products. Leverage Security posture as a sales differentiator in conversations.

Assist with Customer escalation and security related call requests for questions related to the Blackbaud Information Security posture.

Who we are looking for:

Degree in Computer Information Systems, Computer Science, Information Systems Management, or equivalent professional experience

4+ years of progressively responsible experience in the management of information systems with at least 2 years of formal experience in information security.

Experience with: Security Technologies / Methodologies

IT Audit/Risk Management

Customer Engagement

Cloud Security Alliance/ STAR Registry/ Consensus Assessment Initiative Questionnaires

Information Security Metrics and Reporting

Cyber Security Frameworks and regulations such as NIST CSF, ISO27001, PCI DSS, SOC, etc.

Certifications

Certification in information security disciplines such as: GIAC – GSEC, GCED, GLEG, GSLC, GISP, GCCC, GAWN, GSTRT, GISF, GSNA, and/or CISA, CISM, CRISC

Why you'll want to come work here:

Our benefits are unmatched. Not only do we offer competitive salaries, 4 weeks paid time off, tuition reimbursement, and 401K match, we also provide endless community involvement opportunities to encourage our employees to give back , through our CSR programs like gift matching and volunteer for vacation.

We understand that people thrive in a culture focused on teamwork and purpose. That's why Blackbaud offers a tremendous company culture, encouraging open, collaborative working environments in all of our offices around the world, including; North America, Australia, the United Kingdom and Costa Rica.

We have proven that we are one of the best technology companies to work for. Blackbaud has been ranked Best Technology Company in Charleston, SC for the fourth year in a row, and ranked by BuiltIn Austin as one of the Best Places to Work in Austin, TX.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Posted 3 Days Ago

Full time

R0006361

About Us Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence.

The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.

Keywords: Blackbaud, Charleston , Cyber Security Governance & Customer Trust Senior Analyst, Other , Charleston, South Carolina

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