Cyber Security Governance & Customer Trust Senior Analyst
Charleston (Customer Operations Center) - South Carolina - USA
Leading uniquely at the intersection point of technology and
social good, Blackbaud provides software, services, expertise, and
data intelligence that empowers and connects people to advance the
social good movement. We serve the entire social good community,
which includes nonprofits, foundation, corporations, education
institutions, and the individual change agents who support them. We
work with over 40,000 organizations, helping them realize their
goals, fund their missions, manage their operations, and develop
long-lasting supporter relationships. Our customers are passionate
about making the world a better place, and we’re inspired by the
opportunity to help them.
The Cyber Security Governance Analyst will be responsible for
working with maturing our Cyber Security Program and supporting
activities related to development and maintenance of policies,
standards, procedures, and controls, Customer Trust & Sales
Enablement, and Control Framework Assessments & Evaluation.
Additionally, the Cyber Security Governance Analyst will be working
with the broader security team to mature our program, assess
security risks, and communicate/facilitate remediation of those
What you will be doing:
Develop and mature Blackbaud’s Cyber Security related policies,
standards, and procedures in line with industry best practices
Design, implement, and manage policies, standards, procedures,
and controls to protect the confidentiality, integrity, and
availability of the organization’s information assets.
Utilize frameworks and regulation guidelines to build policy/
Work with appropriate business and IT stakeholders for alignment
and approval of policy/standard/framework
Work with Change Management team to socialize and educate on
Continue to Build a Strong Security Program
Control Framework Assessments & Evaluation
Assessment of the Cyber Security Program utilizing NIST Cyber
Security Framework and determine areas of risk and remediations
Assessing metrics on Information Security Program
Evaluate and recommend new and emerging security products and
Assess and mitigate risk
Maintenance and further development of the Cyber Security Risk
Register with the Galvanize GRC platform.
Work with IT and business stakeholders to mitigate risks and
create risk remediation plans
Application and vendor risk assessment due diligence
Evaluate alignment with the MITRE ATT&CK framework
Assess IT risks through mergers and acquisitions and recommend
Sales & Customer Trust and Enablement
Respond promptly to Sales Team and Customer Security
Leverage customer relationship skills to build enable trust
Leverage CAIQs, Ombud information repository, and other document
collateral to complete security related inquiries from customers
and internal sales teams.
Development and improvement of Security based collateral,
including Data Sheets, White Papers, CAIQ development, etc.
Engage with internal and external customers to communicate the
security posture of Blackbaud and Blackbaud products. Leverage
Security posture as a sales differentiator in conversations.
Assist with Customer escalation and security related call
requests for questions related to the Blackbaud Information
Who we are looking for:
Degree in Computer Information Systems, Computer Science,
Information Systems Management, or equivalent professional
4+ years of progressively responsible experience in the
management of information systems with at least 2 years of formal
experience in information security.
Experience with: Security Technologies / Methodologies
IT Audit/Risk Management
Cloud Security Alliance/ STAR Registry/ Consensus Assessment
Information Security Metrics and Reporting
Cyber Security Frameworks and regulations such as NIST CSF,
ISO27001, PCI DSS, SOC, etc.
Certification in information security disciplines such as: GIAC
– GSEC, GCED, GLEG, GSLC, GISP, GCCC, GAWN, GSTRT, GISF, GSNA,
and/or CISA, CISM, CRISC
Why you'll want to come work here:
Our benefits are unmatched. Not only do we offer competitive
salaries, 4 weeks paid time off, tuition reimbursement, and 401K
match, we also provide endless community involvement opportunities
to encourage our employees to give back , through our CSR programs
like gift matching and volunteer for vacation.
We understand that people thrive in a culture focused on
teamwork and purpose. That's why Blackbaud offers a tremendous
company culture, encouraging open, collaborative working
environments in all of our offices around the world, including;
North America, Australia, the United Kingdom and Costa Rica.
We have proven that we are one of the best technology companies
to work for. Blackbaud has been ranked Best Technology Company in
Charleston, SC for the fourth year in a row, and ranked by BuiltIn
Austin as one of the Best Places to Work in Austin, TX.
Blackbaud is proud to be an equal opportunity employer and is
committed to maintaining a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, physical or mental
disability, age, or veteran status or any other basis protected by
federal, state, or local law.
To all recruitment agencies: We do not accept unsolicited agency
resumes and are not responsible for any fees related to unsolicited
Posted 3 Days Ago
About Us Blackbaud (NASDAQ: BLKB) is the world’s leading cloud
software company powering social good. Serving the entire social
good community—nonprofits, foundations, corporations, education
institutions, healthcare institutions and individual change
agents—Blackbaud connects and empowers organizations to increase
their impact through software, services, expertise, and data
The Blackbaud portfolio is tailored to the unique needs of
vertical markets, with solutions for fundraising and CRM,
marketing, advocacy, peer-to-peer fundraising, corporate social
responsibility, school management, ticketing, grantmaking,
financial management, payment processing, and analytics. Serving
the industry for more than three decades, Blackbaud is
headquartered in Charleston, South Carolina and has operations in
the United States, Australia, Canada, and the United Kingdom.