Intake Specialist

Company: Joye Law Firm, LLP
Location: North Charleston
Posted on: April 10, 2021

Job Description:

Joye Law Firm is a growing plaintiff law firm with a focus on Personal Injury and Workers Compensation. JLF is seeking to add to add a positive and helpful individual to our growing Intake department located in North Charleston. The right candidate will be ready and able to provide world-class client service in a professional and empathetic and ethical manner to our clients. Joye Law Firms core values are: be a champion for others, be innovative, and be accountable. A true desire to help our injured clients is required!

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• Answers multi-line Avaya phone with a pleasant, respectful and professional attitude.*
  
• Handles all new client inquiries, processing and initial paperwork for potential cases. This includes data entry of information into Needles Case Management Software, following up with potential callers according to the firm's checklist, and scheduling initial telephone calls between attorneys and potential clients.*
  
• Schedules investigators to meet with clients remotely to gather additional information and to sign contracts.*
  
• Completes opening procedures after a contract is signed and a case manager reviews the intake paperwork. This includes processing letters of representation to clients and to insurance companies, filing claims with insurance companies and assembling initial files.*
  
• Meets with potential clients who visit the firm without an appointment to gather information necessary to evaluate a case. The intake specialist then locates an attorney to meet with the client to determine whether or not we wish to take the case.*
  
• Performs other duties as assigned.
  
  Qualifications:
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  Language Ability:
  Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  
  Math Ability:
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  
  Reasoning Ability:
  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
  
  Computer Skills:
  To perform this job successfully, an individual should have knowledge of Microsoft Word; Microsoft Outlook and Needles Case Management software. Additionally, the individual should be capable of operating general office equipment including photocopiers, fax machines and scanning equipment.
  
  Education/Experience:
  High school diploma or general education degree (GED); or equivalent combination of education and experience.
  
  Physical Demands:
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  While performing the duties of this job, the employee is regularly required to talk. The employee is frequently required to sit; use hands; reach with hands and arms and hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
  
  Work Environment:
  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  The noise level in the work environment is usually moderate.
  

Keywords: Joye Law Firm, LLP, Charleston , Intake Specialist, Other , North Charleston, South Carolina