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Front Desk Supervisor

Company: The Ryder Hotel
Location: Charleston
Posted on: April 10, 2021

Job Description:

Company Info

Join one of the fastest growing lifestyle hospitality companies and enhance your career! Pivot Hotels & Resorts, the lifestyle and luxury division of Davidson Hotels & Resorts, operates with a deep-rooted passion for continuous innovation, exceptional service delivery, revenue generation, inspired marketing and financial responsibility. As disruptors of the status quo, we intend to spark a movement honoring our community, the adventure-minded traveler and work-hard-play-harder road warrior through distinctive design, bespoke wellness offerings, philanthropic endeavors and locally sourced, internationally influenced food and beverage. Constituted by some of the most accomplished leaders in lifestyle hospitality, Pivot Hotels & Resorts caters to today's experience-seeking, adventurous traveler through inspiring design, thoughtful service, and one-of-a-kind experiences at each of its hotels and resorts. At Pivot Hotels & Resorts, we know that it is the people who operate our hotels that make the difference between average and exceptional performance. So we want you to join us to be the difference! More information can be found at www.pivothotels.com.

Property Info

A 2-minute walk from world-class shopping on King Street and a 14-minute walk from Waterfront Park, this chic hotel offers upscale rooms and suites featuring all the modern comforts of home. King Charles inn features a sparkling outdoor pool, terrace and a lovely caf and bar to either start or end a day of adventure. Come join our team today!

Position Info

Davidson Hotels & Resorts is one of the largest and most successful independent hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team!

The Front Desk Supervisor will assist in the supervision of the front desk staff to ensure guest service and operations meet standards. This position works the front desk as needed, trains staff, and responds to more complex questions and exceptions. Will organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, and verify and adjust billing, activate and distribute room keys, process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.

QUALIFICATIONS:
Prior cash handling experience necessary.
High School graduate or G.E.D. equivalent.
Ability to communicate effectively with the public and other Team Members.
Read, write and speak English fluently.
Six months Front Desk experience.
Strong computer skills.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hotels & Resorts is a drug free workplace. Pre-employment drug test and background check required.

Keywords: The Ryder Hotel, Charleston , Front Desk Supervisor, Other , Charleston, South Carolina

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