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Senior Lead Program Manager - Federal - Multiple Locations

Company: Lumen Technologies
Location: Holly Hill
Posted on: May 3, 2021

Job Description:

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Sr Lead Program Manager will oversee and manage the implementation and operational support of Managed Security Services. Candidate must have a strong security background, successful history of leading cross functional teams, understand state contracts, and extensive experience dealing with government customers.

The Main Responsibilities

* Leads cross-functional teams that include Sales, Engineering, Service Assurance, NOC, Product Management, and Billing teams to plan, implement, and managed security solutions * Works with Sales and Engineering teams to gather and validate customer requirements as needed * Develops project proposals and plans to comply with contract and RFP commitments; this includes determining schedules, funding, procedures for accomplishing the project, staffing requirements, risk management plans, and allotment of available resources to various phases within projects * Presents comprehensive project management plans to clients and manages their expectations * Oversees monthly and quarterly client service performance meetings; this includes generating service delivery, service assurance, and process assessment and improvement reports * Ensures SLAs are met per the contract * Ensures systems, processes, and methodologies are followed to ensure effective monitoring, control, and support of service delivery and support * Identifies areas for improvement driven by data and works with internal teams to implement fixes with urgency

What We Look For in a Candidate

* Bachelors of Science or Engineering Degree * US Citizenship preferred * 7 to 10 years of Program and/or Project Management experience in the telecommunications industry * Self-starter with strong problem-solving skills * Direct customer interaction with increasing responsibilities in project or program management * Experience leading cross-functional teams and implementing multiple strategic, complex projects with successful results * Manage scope, schedule, resources, and budget simultaneously * Experience defining and documenting processes and driving continuous improvement using measurement/metrics data * PMP Certification desired * ITIL Certification desired * Must be proficient with Microsoft Project, Excel, Visio, PowerPoint, and Word

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 245563

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: Lumen Technologies, Charleston , Senior Lead Program Manager - Federal - Multiple Locations, Other , Holly Hill, South Carolina

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