The server assistant (SA) is responsible for helping our service
teams make guests happy. Server assistants are the duct tape for
our team. This means that they have many practical and important
tasks. Lastly, on busy shifts the SA is the glue that holds the
shift together. As a server assistant you have to be passionate
about making guests happy. It is so important that you look your
best, create a fun atmosphere, and have a great attitude at all
times. Your goal is to maintain a flawless dining experience and
make each person that enters our restaurant feel as if they were
"guests" in your own home.
Key Performance Elements / Essential Functions
Essential job functions include, but are not limited to the
Smile, look great, and maintain a crisp and impeccable
appearance throughout the entire shift.
Assist servers in their guest connections: Help give immediate
Provide 1st Rounds if necessary.
Help run appetizers, bread and entres to guests.
Provide beverage refills throughout the shift.
Help clear dirty/unused dishes from table.
Help to seat guests as an extra host (if needed).
Keep host team updated when table are reset.
Clear and reset all dining room tables.
Monitor and assist in controlling the atmosphere in the dining
Read the guest and assist in recovery when necessary.
Assist in running side work.
Keep restrooms clean and organized
Mechanics of Service: Your goal is to support the dining room
team and help deliver all the mechanics of service. The mechanics
of service are actions that enhance the guests' dining experience.
Mechanics can include, but are not limited to, beverage refills,
pre-bussing tables, delivering food, giving guests a new set of
silverware when needed, and bringing extra condiments. These
actions that directly impact the guest are your first and most
important priority. This does not mean that the responsibility
Ninety percent of your time should be spent in the dining room
tending to the needs of the guests. All your other time should be
focused on the needs of those who are directly impacting the
guests' experience, the FOH service team. You will have to stay
organized and be moving constantly all shift long to make a
Education / Training / Work Experience
A high school diploma is desired, but not required. Experience
with general kitchen techniques and equipment is required.
Performs duties that require bending, lifting, reaching and
turning. Transports items and containers (weighing up to 50 lbs) to
and from stock and kitchen locations.
Is able to stand up to eight hours or longer if needed.
Additional requirements include:
Standing and walking 100 % of the time Lifting up to 50 pounds
to shoulder level.
Carrying up to 50 pounds for short distances Constant exposure to
heat Bending and reaching from under the counter (5 inches above
the ground) to 6 feet above the ground with at least one arm
Climbing ladders or step stools Dexterity required for handling
food items and dishes Effective communication shill to deal with
This position description is not intended, and should not be
construed to be, an exhaustive list of all responsibilities,
skills, efforts or working conditions associated with the job. It
is intended, however, to be an accurate reflection of those
principal job elements essential for making decisions related to
job performance, team member development and compensation. As such,
the incumbent may perform other duties and responsibilities as