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Golf Course Starter

Company: Hyatt
Location: Charleston
Posted on: May 3, 2021

Job Description:


Summary: The Golf Ambassador Starter is responsible for monitoring the pace of play as well as enforcing golf rules to ensure overall guest satisfaction. The Golf Ambassador Starter will maintain the AAA Four Diamond standards.The Golf Ambassador Starter shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential job Functions:

+ Greets and welcomes guests upon arrival

+ Responsible for getting guests on the course in a timely and informed manner

+ Obtains a copy of day's sheet and a radio for communications

+ Encourages guests making their turns to visit the designated F&B outlet

+ Verifies names on tee sheets

+ Obtains a receipt from groups, writes transaction numbers on sheets

+ On tee sheets, keeps track of and writes down cart numbers or walking, actual start time, turn time, finish time, etc.

+ Monitors pace of play

+ Maintains a strong knowledge of USGA rules of golf

+ Enforces golf attire rules

+ Informs group of any pertinent information, i.e. topdressing, delays, unusual course maintenance, KP/LD contest, pace of play, etc.

+ Keeps immediate area neat and free of litter

+ Performs Outside Guest Services' duties as required

+ Enforces all USGA and Wild Dunes rules and regulations with firmness and diplomacy

+ Maintains communication with golf shop to ensure smooth operation

+ Provides daily pace of play to golf shop

+ Monitors restrooms for cleanliness, cleans if necessary

+ Ensures cart is maintained and in functioning order daily

+ At the end of shift, ensures the cart is washed and properly stored

+ Carries rules and decisions book and offers knowledge to guests if necessary

+ Maintains all ropes and stakes placed on the golf course to direct traffic for course playability

+ Contacts appropriate party, if necessary, when a guest problem is reported

+ Provides general resort information for guests

+ Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest

+ Resolves guest problems and is empowered to act in absence of manager

+ Maintains an up to date working knowledge of all resort amenities as well as any special events

+ Interacts with resort staff in a professional manner, assisting other departments with necessary information

+ Up sells other resort services and amenities to guests

+ Always maintains a professional demeanor and attitude

+ Communicates all pertinent information to the Golf team

+ Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

+ Acts with responsibility towards all company property, supplies and equipment.

+ Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.

+ Remains alert, courteous and helpful to the guests and colleagues at all times

**Colleague is held accountable for all duties of this job and other duties as assigned.**


Experience & Education:

+ High school education required

+ Prior hospitality experiencepreferred

+ At least one-year customerservice experience preferred

+ Strong knowledge of the game ofgolf required

Job Requirements:

+ Must be a United States citizenor possess a valid work permit

+ Must possess a Valid Driver's License

+ Will be required to provide a negative COVID test before beginning work

+ Must be able to read, write andspeak English

+ Must be able to work well underpressure

+ Must be able to accurately followinstructions, both verbally and written

+ Must be highly detailedorientated

+ Must be able to work in a fast-pacedenvironment

+ Must have excellent listeningskills

+ Must possesses excellentcommunication skills

+ Must be professional inappearance and demeanor

+ Must always ensure a teamworkenvironment

+ Ability to work a flexibleschedule that may include evenings, weekends and holidays

+ Must have the ability to dealeffectively and interact well with the guests and Colleagues

+ Must have the ability to resolveproblems/conflicts in a diplomatic and tactful manner

+ Must have a passion for creatingan exceptional experience for all guests

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working Conditions:

+ Must be able to work in a varietyof weather conditions (rain, wind, cold, sun & heat)

+ Must be able to stand & walkthroughout the day, including on uneven surfaces

+ Must be able to frequently lift,push, pull & carry up to 10 lbs and occasionally up to 75 lbs

+ Must be able to bend, squat,& twist on an occasional basis

+ Must be able to perform simplegrasping, squeezing, and repetitive hand & arm movements frequently;and fine manipulation occasionally.

+ Will be required to wear a mask throughout the duration of your shift unless in a designated no mask zone and only when social distancing is possible

**Primary Location:** US-SC-Isle of Palms

**Organization:** Wild Dunes Resort

**Pay Basis:** Hourly

**Job Level:** On-call/Casual

**Job:** Golf and Recreation

**Req ID:** ISL000578

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Keywords: Hyatt, Charleston , Golf Course Starter, Other , Charleston, South Carolina

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