Assistant Restaurant General Manager
Company: Church's Chicken
Location: Charleston
Posted on: May 3, 2021
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Job Description:
WITH GREAT CHICKEN COMES GREAT OPPORTUNITY. Were chicken
passionates serving chicken passionates. If youre hungry for a
career thats fun, fast-paced and loaded with opportunity, then
youve come to the right place. At Church's, were not your typical
quick service restaurant. We make real comfort food that makes a
difference in peoples lives. And for over 65 years, our restaurant
has been a place where hardworking people can get ahead and go on
to do amazing things by serving others. The Assistant General Restaurant Manager works under the
direction of the Restaurant General Manager. The ARGM is
responsible for: the hands-on day to day activities and operations
of the restaurant, assisting in ensuring the successful
implementation of Churchs initiatives and programs, assist in
achieving or exceeding all established financial sales and
profitability plan, all banking, and administrative
responsibilities.
High school diploma or GED required. Must have (1) years of
supervisory experience working in the restaurant industry. *
Successfully complete all training and make a passing score on all
applicable tests. * Must have a valid drivers license and proof of
valid insurance. * Must be able to work a minimum of 30 hours and
up to 40 hours per week. * Must be available to work a flexible
shift including weekends. * Knowledge of all restaurant policies,
practices and operational and human resources procedures *
Excellent interpersonal skills and the ability to interact
professionally with individuals at all levels, both internally *
and externally * Knowledge of profit and loss statements * Ability
to implement policies and procedures. * Skilled in developing
employees by coaching, counseling, and building strong work habits.
* Continuously working to improve customer satisfaction. *
Knowledge of recruiting and interviewing potential team members. *
Ability to supervise others. * Manage conflict resolution. * Create
and maintain a positive work environment. * Build a Strong Guest
Culture: * Makes a special effort to exceed guests expectations. *
Hold guests as the highest priority and acts as a role model for
team members by providing exceptional * guest service. * Leads by
example and promotes an environment where there is a sense of
urgency to satisfy guests. * Ability to investigate and resolve
guests complaints about food quality or service. * Establishes a
friendly, welcoming restaurant environment. * Build High-Performing
Teams: * Promotes a team environment by fostering respect,
providing shoulder to shoulder coaching and feedback, recognizing
achievements, resolving employee concerns and communicating
effectively. * Hire, train, and develop the right people and plan
staffing levels. * Displays exemplary on-boarding and orientation
practices. * Understands team dynamics and how to facilitate good
teamwork. * Provides specific, timely, and actionable feedback *
Maintains Quality and Safety Focus: * Ensures that all food
products are prepared consistently with Churchs high quality
standards. * Demonstrates food and beverage operations: applying
principles of food preparation and production in * accordance with
Churchs specifications. * Ensures that all health, safety and
sanitation requirements are met in accordance with Churchs policies
as * well as federal, state, and local standards. * Follows all
cash and security procedures to maximize employee and customer
safety. * Maintains safe and obstruction free dining and work
areas. * Drives Results: * Establishes clear achievable goals and
communicates each team members role. * Gets results personally and
from teams by effectively communicating performance expectations
and holding * team members accountable for getting results. *
Regularly uses company provided tools to audit guest service and
food safety practices. * Utilizes appropriate techniques to
encourage and support staff in meeting or exceeding desired goals.
* Provides clear and timely feedback on performance. * Drives
Sales: * Drive sales through effective execution of restaurant
standards and marketing initiatives. * Generate team member
schedules ensuring coverage appropriate to drive sales during peak
day parts. * Coaches team on communicating limited time offers,
promotions, and add on items to guests. * Assigns stations that
maximize efficiency for order fulfillment and speed of service. *
Identifies sales opportunities and new business opportunities in
our local communities. * Improves Profitability: * Delegate and
lead processes to control labor costs, food costs, and cash. *
Manages inventory and ordering/purchasing food and supplies while
applying appropriate cost control * measures per Churchs Company
guidelines. * Identifies and implements cost reduction or control
initiatives. * Plan labor to meet business demand, manages hours to
guide. * Follows loss prevention procedures for cash, employee and
guest safety and building security. * Integrity: * Confronts issues
directly and acts with integrity in all situations. * Demonstrates
initiative; acts with a sense of urgency and involvement. *
Maintains high ethical standard; is highly respected and trusted. *
Technical Knowledge: * Regarded as an expert within current role. *
Keeps up with trends and developments in his/her specialty area. *
Demonstrates the willingness to learn and improve personal or
positional knowledge.
Keywords: Church's Chicken, Charleston , Assistant Restaurant General Manager, Other , Charleston, South Carolina
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