Supervisor

Company: Hyatt
Location: ISLE OF PALMS
Posted on: May 3, 2021

Job Description:

**Description:**

**Wild Dunes Resort is looking for candidates to join our Front Desk opening team for the Sweetgrass Inn**

**SUMMARY:** The Overnight Supervisoris primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. S/he often provides the first point of contact for guests and is responsible for creating an excellent first impression. S/he is responsible for all Front Desk Agent duties as well as; scheduling, inventories, training new staff to 4 diamond levels, resolving customer challenges, and aiding in all departments of Wild Dunes Resort. The Overnight Supervisor will maintain the AAA Four Diamond standards.

The Overnight Supervisorshall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

**Essential job FUNCTIONS:**

+ Greets and welcomes guests upon arrival

+ Acts as the Overnight Manager On Duty as required

+ Ensuring daily check lists are completed and signed off prior to submitting to the Front Office Manager.

+ Organizing and preparing the front desk for the next day arrivals and departures.

+ Ensuring the proper billing of all packages and groups

+ Training and supervising front desk personnel

+ Assist guest to ensure expectations are exceeded upon check- in and check-out.

+ Register guests upon arrival and ensure credit is established, special requests are noted/fulfilled and accurate guest information is obtained.

+ Communicate with all departments regarding any special need a guest may have

+ Thoroughly complete all guest transactions

+ Maintain an up to date working knowledge of all resort amenities as well as any special events.

+ Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.

+ Maintain house bank and handle all checks and cash according to Resort policies and procedures.

+ Follow set procedures on posting charges, cashing checks, safe deposits and refunds

+ Provide professional communication via telephone, e-mail and written form.

+ Conduct daily pre-shift meetings to ensure all information for the day is passed to the front desk team.

+ Aid Front Office management in additional projects when requested

+ Keep accurate inventories of all supplies

+ Registers guests into computer system, verifying registration, address and credit information

+ Accepts payment for guests' accountants both at the time of registration and check out

+ Maintains accurate records of room availability

+ Responsible for key control

+ Contacts appropriate party, if necessary, when a guest problem is reported

+ Answers incoming guests calls and transfers appropriately

+ Provides general resort information for guests.One must have a general knowledge of the City of Charleston and surrounding areas.

+ Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest

+ Resolves guest problems and is empowered to act in absence of manager

+ Follows proper check-in procedures

+ Arranges bell service for guests

+ Must be able to cross train and be able to work as a concierge during times of need

+ Performs PBX and Concierge duties as necessary

+ Maintains records for all VIPs, special requests, etc.

+ Performing courtesy call backs to guests inquiring into their stay and room appearance

+ Maintains an up to date working knowledge of all resort amenities as well as any special events

+ Always maintains a professional demeanor and attitude

+ Communicates all pertinent information to the Front Office team

+ Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

+ Acts with responsibility towards all company property, supplies and equipment.

+ Must help keep front desk and all Colleague areas clean

+ Attend all monthly and required resort meetings

+ Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.

+ Remains alert, courteous and helpful to the guests and colleagues at all times.

**Colleague is held accountable for all duties of this job and other duties as assigned.**

**Qualifications:**

**eXPERIENCE & eDUCATION:**

+ High school diploma or equivalent

+ Prior hospitality experience preferred

+ At least one year supervisory customer service experience in a high volume setting preferred

+ Experience in a Four-Diamond Resort or Hotel preferred

+ Knowledge of Springer Miller Property management system is highly desirable

**Job REQUIRMENTS:**

+ Must be authorized to work in the United States

+ Must have excellent phone etiquette

+ Must be able to read, write and speak English

+ Must have strong computer skills

+ Must have strong working knowledge of Microsoft Office programs

+ Must be able to work well under pressure

+ Must be able to accurately follow instructions, both verbally and written

+ Must be highly detailed orientated

+ Must be able to work in a fast paced environment

+ Must have excellent listening skills

+ Must possesses excellent communication skills

+ Must be professional in appearance and demeanor

+ Must always ensure a teamwork environment

+ Ability to work a flexible schedule that may include evenings, weekends and holidays

+ Must have the ability to deal effectively and interact well with the guests and Colleagues

+ Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

+ Must have a passion for creating an exceptional experience for all guests

**Primary Location:** US-SC-Isle of Palms

**Organization:** Wild Dunes Resort

**Pay Basis:** Hourly

**Job Level:** Full-time

**Job:** Front Office

**Req ID:** ISL000472

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Keywords: Hyatt, Charleston , Supervisor, Other , ISLE OF PALMS, South Carolina