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Operations

Company: Chick-fil-A Rivers Avenue
Location: North Charleston
Posted on: May 3, 2021

Job Description:

Job Description:

The Operations Manager is responsible for the actions of the team and the overall reputation of the business. They play a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability. Many people attracted to this position desire to become a Chick-fil-A Operator, run a small business, develop leadership skills, or pursue a long-term role within our local stores. We are recruiting for a results-oriented individual who desires to be part of a successful business and team.

Responsibilities:

Ensure proper Chick-fil-A training and standards are taught and maintained resulting in 92% or above in the Restaurant Operations Evaluation (ROE)

Keep store in like-new condition through equipment and facilities maintenance

Ensure a balanced profit approach through intentional focus on labor, food cost, and IPO

Maintain 82% or above in key Operational Excellence Customer Experience Monitor (CEM) categories

Coach and develop Team Members, and Team Leaders

Build talent pipelines within team, recognizing and developing individuals with leadership potential

Provide positive and negative performance feedback

Build team culture and morale


Qualifications:

Must have leadership experience

Ability to troubleshoot, problem solve, and make quick decisions on a daily basis

Set goals and motivate a team towards achieving those goals

Proven ability to recognize strengths and passions in others

Desire to develop people of all ages and skill levels

Ability to work in a fast-pace, high volume environment

Excellent communication (verbal and written), interpersonal, teamwork, and leadership skills

Customer service oriented

Proven leadership skills

Desire to grow and be developed as an individual

Strong business acumen

Demonstrated ability to manage multiple projects and prioritize time

Proven ability to drive an area of business and achieve significant results with minimal supervision

Computer proficiency including e-mail, Microsoft Suite Applications, and data analysis reports


Keywords: Chick-fil-A Rivers Avenue, Charleston , Operations, Other , North Charleston, South Carolina

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