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Benefits Administrator Contractor (Customer Service) - Start Date 5/3/2021

Company: Benefitfocus
Location: Charleston
Posted on: May 3, 2021

Job Description:

Before 2000, choosing benefits meant sifting through piles of paper, not having the resources to understand or compare plans and then hoping you picked the right one. That's why when we launched Benefitfocus, we had one goal: to give people the knowledge, options and freedom to protect what they love most. This idea is what has propelled Benefitfocus to become the most trusted benefits management platform in the world.It's not just technology. It's peace of mind.Associate Benefits Administrator - ContractorJoin our growing Benefitfocus Team! Benefitfocus is seeking professional and motivated individuals to support our customers during our Open Enrollment season. As an Associate Benefits Administrator, you will provide customer support via phone and email, guiding and help navigate our customers through their benefits enrollment. In this temporary position, you will:Join an awesome, one-of-a kind team. We will place you on a "Surge Team" to connect with a group of your peers and a Benefitfocus mentorReceive structured 4-6 week training through Benefitfocus UniversityGain experience using Salesforce, JIRA (our issue management system), Microsoft Office Suite, and other software programsWhat you will do:Serve as the first point of contact for customers over the phone. This could include communicating benefit plan details, helping customers navigate our software, and helping to resolve any enrollment-related issuesAccurately document each customer interaction in SalesforceProvide an accurate timeframe for issue resolution if not able to resolve initiallyEmbody our Core Values: Respect, Own It, Together, Community, Celebrate and AnticipateWho you are:A B.A. or B.S. graduate with a passion for helping othersAn excellent communicator (especially over the phone!) who is able to work well with others to resolve issuesAble to quickly learn new technology (with training, of course)Able to juggle a high volume of calls and multiple projects at a timeA team player who contributes by accomplishing results as neededMotivated to grow your career at one of the most innovative, visionary software companiesRemote Work Requirements:This position is expected to be a work from home role for all of the assignment. As such, the following home office and technical specifications are mandatory:Private work environment for the discussion of confidential informationQuiet environment suitable for professional uninterrupted work free from home environment distractions such as pets, family members, etc.High speed internet via direct connection to support internet phone and system connectivity (wireless or satellite connections are not allowed)Bonus points if you have any prior experience working with benefits plans, hospital systems, or Benefitfocus software!

Keywords: Benefitfocus, Charleston , Benefits Administrator Contractor (Customer Service) - Start Date 5/3/2021, Other , Charleston, South Carolina

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