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MUHA AB15 - Patient Access Scheduling Team Lead

Company: MUSC
Location: Charleston
Posted on: May 3, 2021

Job Description:

Entity/Organization: MUHA (Medical University Hospital Authority/Medical Center)Hours per week: 40Scheduled Work Hours/Shift: Monday-Friday, between 7:30am-5:00pmFair Labor Standards Act Status: HourlyJob Summary/Purpose: The Patient Access Scheduling Team Lead reports to the Patient Access Scheduling Supervisor. Under general supervision, the Patient Access Scheduling Team Lead assists the supervisor with the internal management of the team. The Team Lead is the subject matter expert for the designated specialty/specialties and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. This role assists the supervisor in all healthcare scheduling/access areas as related to provider specific templates and specialties. This position works closely with supervisor in handling escalated and non-resolved customer calls and facilitating workflow of the team in terms of managing call volume and administrative work. This position assists potential customers in navigating the system to gain access and referral information for medical care at MUSC. This position triages patient calls according to established algorithms, answering questions, resolving issues and referring to appropriate clinical team for clinical issues as necessary. This role functions as the primary patient advocate between medical team and consumer by coordinating their requests and satisfying needs in one phone call.Minimum Training and Education: A high school diploma or equivalent (GED) and three years relevant work experience (healthcare, scheduling and/or clinic registration, customer service or leadership) required; a Bachelor's degree may be substituted for two years of the required work experience. A bachelor's degree preferred. Healthcare relevant certification and relevant Associate's degree may be considered for two years of experience. Considerable knowledge and skill in the application of the techniques and practices of scheduling required. Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus. Demonstrated ability to work in multiple databases and software applications to include report writing essential. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities highly preferred. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential.Required Licensure, Certifications, Registrations: n/aAdditional Duties and Responsibilities:Physical Requirements: Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to fully use both legs. (Continuous) Ability to fully use both hands/arms. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) (Selected Positions) Ability to determine distance/relationship between objects; depth perception. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment. (Continuous)Ability to maintain tactile sensory functions. (Frequent)(Selected Positions)Ability to maintain good olfactory sensory function. (Frequent)(Selected Positions)Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.Opening date: 23 Mar 2021 Eastern Daylight Time Applications close:

Keywords: MUSC, Charleston , MUHA AB15 - Patient Access Scheduling Team Lead, Other , Charleston, South Carolina

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