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Company: Aerotek
Location: North Charleston
Posted on: May 5, 2021

Job Description:

**Our client, a research laboratory in the North Charleston, SC area, is looking to hire a** **Senior** **Customer Support and Administrative Assistant. This is a permanent position with a nationally recognized company.**

**Job Purpose:** Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquiries (i.e. pricing, products, scheduling etc.). Builds and maintains business relationship with clients by providing prompt and accurate service which helps promote customer loyalty.

**Key Responsibilities and Accountabilities**

1) Answer phones and respond promptly to customer requests

2) Accurately input customer orders into database

3) Provide customers with product and service information

4) Up-sell products and services

5) Identify, research, and resolve customer issues using the computer system.

6) Follow-up on customer inquiries and non-conformance reports (NCR) not immediately resolved

7) Recognize, document and alert management of trends in customer calls

8) Perform other duties as assigned

**About Aerotek:**

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Charleston , Assistant, Other , North Charleston, South Carolina

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