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Customer Care Representative

Company: Hendrick Automotive Group
Location: Charleston
Posted on: June 12, 2021

Job Description:

Location: 1535B Savannah Highway, Charleston, South Carolina 29407Summary: Responsible for maintaining customer satisfaction throughout the Collision Center contributing to business development.Supervisory Responsibilities: This job has no direct supervisory responsibilities.Essential Duties and Responsibilities include the following:Addresses customer concernsStrives to resolve issues between customers and Collision CenterWorks closely with department managers to ensure customer satisfactionKeeps customers informed on the status of the vehicle repairsKeeps insurance companies informed on the status of the vehicle repairsKeeps rental companies informed on the status of vehicle repairsPrepares ready folders for vehicles that are completedChecks on status of paymentsPerforms data entry to copy insurance damage appraisals into our estimating system for repairsGreets customers at vehicle drop off and performs a walk around of the vehicle with the customerGreets customers at vehicle pick up and performs a walk around of the vehicle with the customerMaintains CSI at or above Company standardsMaintains an organized, clean and safe work areaParticipates in required trainingRecords all hours worked accurately in company timekeeping systemFollows Safeguards rules and regulations.Demonstrates the Company's Core ValuesComplies with Company policies and proceduresObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Desired Education:o GED High School Diplomao Associate Degreeo Bachelor Degreeo Master Degreeo Doctorate DegreeField of Study/Work Experience:o Accountingo Automotive Businesso Human Resourceso Information TechnologyDesired Work Experience: up to 3 yearso 3-5 yearso 5+ yearsEducation/Experience:Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required.Certificates and Licenses:o Valid Driver's LicenseComputer Skills:Advanced skills in Microsoft Office products. Ability to learn Estimating System and web based applications utilized in operations.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers, company personnel, and insurance adjusters.Attendance Expectations:The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. May be exposed to load noise, vibration, paint-dust, and other body repair shop conditions.Environment Demands:Duties are performed primarily at a desk in an office environment. Some duties are generally performed in the Collision Center area. Work includes inspection of customer vehicles and frequent movement around the body repair shop to convey information between customers and Estimators. Frequently interacts with customers, Collision Center Manager, Insurance adjusters, and Company personnel.Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos.Math Ability:Ability to add, subtract, multiply and divide.Reasoning Ability:Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit

Keywords: Hendrick Automotive Group, Charleston , Customer Care Representative, Other , Charleston, South Carolina

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