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Service Dispatch Coordinator IV - Remote

Company: Danaher
Location: Charleston
Posted on: June 12, 2021

Job Description:

About the Service Dispatch Coordinator IV role:

In this role, you are responsible for the schedule and dispatch of Hach field service technicians in North America to complete field service customer requests e.g. crafting work orders, equipment start-up, field installation, repairs, calibration, and preventative maintenance. In addition, this role includes leadership in both functional and cross-functional settings where dispatch is a stakeholder, providing team input to other departments and managers, leadership within the dispatch team, and implementation of DBS within service. Duties will include using Oracle, telephone and email to schedule and transmit assignments, compile statistics, and generate reports on work progress utilized to improve work efficiency.

  • Participate in cross-functional teams driving improvements to Dispatch Processes
  • Provide team leadership
  • Ability to support and act as a backup for Dispatch manager
  • Drive and roll out improvements within the team
  • Build and maintain new standard work documentation
  • Schedule and dispatch field service managers to appropriate locations according to customer requests, specifications, or needs
  • Confer with customers and field service management to confirm field appointments and address any schedule-related questions or issues
  • Maximize routing/schedule efficiency for demand and service agreement field jobs

What makes this opportunity exciting?

  • Hach releases over 10 products per year, so you will always be learning and working on new items. This is fast-paced and significant work!
  • Our ability as an innovative organization! Unknown, yet exciting opportunities because of our innovative approach; Our service business is ever evolving.
  • You get to be a part of Danaher Corporation, rated 162 on the Fortune 500 list
  • Full benefits including medical, dental, vision, 401(k) matching all on day one
  • Fully remote

Are you qualified?

  • High School diploma required; Bachelor's degree is a plus
  • Experience with using Microsoft Office programs in addition to database applications
  • Prior customer service and dispatch experience required
  • Training/instructing experience
  • Leadership/management experience
  • Knowledge of Oracle a plus
  • Ability to multi-task and adapt to a daily changing, fast-paced work environment
  • Must be a self-starter and self-motivated

The salary range for this role rate for this role is $47,100 - $85,500. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

You can apply for this role through the Careers Page at (or through the Workday "Find Jobs" function if you are a current employee)

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.


When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.

Keywords: Danaher, Charleston , Service Dispatch Coordinator IV - Remote, Other , Charleston, South Carolina

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