Customer Service Associate - Work from home

Company: Eastridge Workforce Solutions
Location: Charleston
Posted on: June 12, 2021

Job Description:

Job Description The Opportunity Join us on our mission to use knowledge for good We provide our clients insight into how to make communities safer, including workplaces and healthcare settings. Experience is not required; we will train and help team members be successful Self-motivating people who enjoy hunting for information and connecting dots to create a full picture are a great match for this role. Position Overview Research Associates help ensure that we provide our clients with accurate public record information. RAs analyze public records from various sources like public online portals, subscription-based access points, and automated public record scrapers. Key Responsibilities Perform public records research using various record access systems Review and analyze public record data Identify key information and accurately transcribe it into internal systems based on internal or customer requirements Establish and maintain rapport with Clerks of Court and other agencies via phone and email as needed Reviews own work or peer-reviews team members' work to ensure accuracy in search criteria, data entry, and compliance with internal research and reporting standards prior to providing results to clients Skills & Experience Excellent written and verbal communication skills Strong reading comprehension and data entry abilities Strong organizational skills and attention to detail Basic computer skills and ability to learn various software programs for data evaluation Ability to self-motivate and meet tight deadlines Excels in a collaborative team environment Minimum Requirements Must have reliable internet connection Must be 18 years of age or older High school diploma or GED is required Please note that upon conditional offer of employment, a background and drug screen will be required. Eastridge Workforce Solutions is an Equal Opportunity Employer.

Keywords: Eastridge Workforce Solutions, Charleston , Customer Service Associate - Work from home, Other , Charleston, South Carolina