Supervisor, Customer Care
Company: BREG, Inc.
Posted on: June 12, 2021
Are you looking for an exciting opportunity?
We currently have a full-time opening for a Customer Care
Supervisor, to work remotely. If you are looking for a fast-paced
environment where you can make a difference every day, then this is
the opportunity for you!
The right person to join our team...
Demonstrates ownership and accountability, strong problem
solving and decision making skills; possesses a strong work ethic
and integrity; demonstrates the ability to: collaborate and
self-manage, communicate effectively both written and verbal, and
lead and influence others effectively. Must be results driven with
a strong attention to detail with focus on accuracy and
This position is responsible for.
The Customer Care Supervisor, under direction of the Customer
Care Manager, is responsible for day-to-day supervision of the
domestic/international, non-insurance billing, order entry
functions, processes, and related employees. S/he serves as the
point of contact to provide support and guidance to team members
including the handling of escalated customer issues, advanced
product questions, concerns, complaints, inquiries and
troubleshooting. S/he also assists with training, coaching and
counseling of staff and will be responsible for ensuring timely and
accurate processing of orders by the team and her/himself.
Your day will be very busy you will:
- Leadership responsibilities include the selection, development,
performance management and continuous recalibration of staff;
ensures appropriate staffing levels and resource allocation;
performs administrative tasks associated with timekeeping, pay,
performance, policy administration and other matters related to
- Assesses staff and provides timely and consistent feedback
regarding technical proficiency and effectiveness. Provides
constructive feedback, guidance, and reinforcement to employees
regarding job performance. Works with staff to identify work goals
and create individual development plans. Evaluates training
programs to ensure content meets staff needs.
- Responds to external and internal customers, including Sales
Representatives and other team members' issues by utilizing
decision-making skills to judge and resolve situations without the
direction of others.
- Works with Customer Care management to develop appropriate
employee performance expectations, productivity measures,
reporting, data analysis and performance reviews. Coaches and
counsels team members and participates in the Customer Care hiring
- Assists in scheduling and developing training whether they are
product, process or procedural. Assists Customer Care training team
and management with internal training programs, including new hires
and product modules.
- Attends advanced product training to gain knowledge in support
of the Customer Care team. Uses product knowledge to troubleshoot
and answer questions from external and internal customers,
including Sales Representatives and other team members, as well as
consumers regarding product usage.
- Receives and enters orders and returns into applicable ordering
systems with timeliness and accuracy. Logs customer feedback and
issues into the complaint system. Utilizes other department systems
as needed such as the intranet, UPS/FedEx Tracking, Customer Notes,
BCS and Outlook to research account information, track shipments,
and generate internal and external electronic communications.
- Ensures customer satisfaction by providing outstanding service
with advanced product knowledge and a basic understanding of the
What your background will be:
- Associate's degree or equivalent from two-year College or
technical school; or equivalent combination of education and
- Minimum experience to include: Order entry experience, PC
experience including report generation, intermediate Excel
- 1+ years' experience in Breg customer service/sales.
- Knowledge of other orthopedic medical equipment not included in
the Breg catalog is a plus.
What we can offer you...
Our insurance benefits are effective the 1st of the month after
your hire date. Medical /Dental /Vision plans
- PTO (paid time off)
- Holiday Pay
- Life Insurance / STD / LTD
For six consecutive years Breg has been awarded The National
Business Research Institute (NBRI) Circle of Excellence Award for
If you meet the requirements above and would like to apply for
this position, please visit our website at www.breg.com and click
on the 'Careers' section.
Breg is an Equal Employment Opportunity Employer and dedicated
to a diverse work force and Drug Free work environment.
EOE/Minorities/Females/Vet/Disabled are encouraged to apply.
Keywords: BREG, Inc., Charleston , Supervisor, Customer Care, Other , Charleston, South Carolina
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