Customer Service Representative 1
Company: Global Payments
Location: North Charleston
Posted on: June 12, 2021
Responds to customer inquiries via telephone, email, SMS and
Chat to provide problem resolution in accordance with the
organization's service standards. Receives and/or places telephone
calls which are predominantly routine, but may require deviation
from standard screens, scripts, and procedures. Answer customer
telephone inquiries, orders, service needs and complaints, respond
where applicable or direct to technical/service areas. Maintain
detailed and current knowledge of the company's/assigned client's
products and services. Analyze customer service needs for
communication to service and technical departments, when
applicable. Requires ability to navigate a computerized data entry
system or other relevant applications.
What Part Will You Play?
- Resolves basic or tier 1 payment and account related requests
to include but not limited to card activations, payments, name and
address updates for card holders (customers) of 1-2 assigned
company clients. Provides standardized or scripted responses by
utilizing basic user friendly Graphic User Interface (GUI) screens
for client systems and established documentation and processes.
Enters required data into client provided systems and databases.
Determines basic reasons for customer issues using a client
provided decision tree and escalates or refers unresolved customer
grievances and requests to more experienced Customer Service
Representatives or designated departments for further investigation
- Begins to build base knowledge and familiarization of products,
policies, and procedures for a limited number of clients and an
understanding of association guidelines and compliance by
frequently referring to online manuals and specific client training
required to resolve card holder inquiries.
What Are We Looking For in This Role?
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Acquires and applies job skills and learns
company policies and procedures to complete assigned routine
- Job Complexity - Works on assignments that are routine to
semi-routine in nature, requiring limited decision outside of
stated processes, but recognizes the need for occasional deviation
from accepted practice. Has little or no role in the
- Supervision - Normally receives detailed instructions and
follows established procedures on all work, requires instructions
on all assignments. Works under close supervision.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all
employees and applicants for employment without regard to race,
color, religion, sex (including pregnancy), national origin,
ancestry, age, marital status, sexual orientation, gender identity
or expression, disability, veteran status, genetic information or
any other basis protected by law. Those applicants requiring
reasonable accommodation to the application and/or interview
process should notify a representative of the Human Resources
Keywords: Global Payments, Charleston , Customer Service Representative 1, Other , North Charleston, South Carolina
Didn't find what you're looking for? Search again!