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Fleet Service Dispatcher

Company: First Vehicle Services
Location: Georgetown
Posted on: October 7, 2021

Job Description:

Fleet Service Dispatcher - Servicing Georgetown County

The Service Dispatcher position requires an individual to effectively coordinate the scheduling, completion, and administrative processing of all service, prep, and inspection work performed by the respective departments.

First Vehicle Services is proud to offer:

  • $17 - $19 hourly salary based on experience and qualifications
  • Tremendous career advancement opportunities due to a strong presence across North America
  • Comprehensive benefits packages including company training, paid holidays & vacation, medical & dental, and 401(k) savings plan.
  • A great work environment!

Vehicle Service Dispatcher major responsibilities:

  • Receive work orders for required shop work through the workflow process and will close requests upon completion of quality inspection
  • Develop and maintain a basic comprehension of all functional aspects of the operation
  • Scheduling, appointment setting, customer call back, dispatching work, automotive/equipment base knowledge
  • Determine exact vehicle disposition and schedule the unit for the required services based on system information concerning vehicle identity, location, and specific work being requested
  • Maintain vehicle information files. Run and review reports as needed
  • Take road call information, communicate with Lead Technician, Shop Supervisor, or General Manager to dispatch mechanic or outside service
  • File work, and maintain unit file information
  • Follow shop priority standards for scheduling all work. Management or customer may have the authority to request that certain vehicle services receive higher priority

Vehicle Service Dispatcher job requirements:

  • High school diploma or GED equivalent; Technical training preferred
  • Previous vehicle maintenance dispatch experience is required; Experience as a mechanic/technician is a plus
  • Management/Supervisory experience preferred
  • Must possess and fully support a team-oriented approach regarding services rendered and problem solving
  • Must be a self-starter who is task-oriented and able to work independently with minimal supervision or direction
  • Strong ability to Multi-Task
  • Possess the capacity to plan, organize, prioritize, and follow-through on assigned tasks
  • Must possess strong interpersonal skills
  • Will require computer skills regarding accessing, reading and inputting required vehicle repair data. Advanced knowledge of Microsoft Office and database applications
  • Subject to a drug screen


Keywords: First Vehicle Services, Charleston , Fleet Service Dispatcher, Other , Georgetown, South Carolina

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