Experienced Front Desk Supervisor

Company: North Charleston Marriott
Location: North Charleston
Posted on: November 19, 2021

Job Description:

Come grow your career with Marriott! We offer competitive benefits, paid time off and free meals to our associates.The purpose of the Front Desk Supervisor is to coordinate front office activities of the hotel and resolve problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinates.Essential Job Duties

• Supervise the Front Desk, Bell Stand, Drivers, PBX Operators and Night Audit to insure guests receive outstanding customer service in all areas of the hotel.
• Speak, read, write, and understand English in order to interact with guests, staff, handle administrative duties, etc.
• Manage multiple activities often in stressful situations.
• Works with associates to provide outstanding customer service to guests.
• Read, understand, interpret, and make decisions regarding information found in a variety of related reports, financial statements, and other internal and external correspondence.
• Possess strong working knowledge of hotel operations and front office management as well as a strong working knowledge of the hospitality industry.
• Ability to negotiate with confidence and to persuasively resolve guest issues.
• Communicate and counsel associates as necessary.
• Compose and express thoughts, both verbally and in writing, in a clear, professional manner to ensure effective communications.
• Organize oneself, one's work, and the efforts of others and be attentive to detail.
• Make effective judgments on the various components of the position and the property and to effectively solve guest and operational problems.Job Type: Full-timePay: $15.00 - $16.00 per hourBenefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Relocation assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insuranceSchedule:
    • 8 hour shiftEducation:
      • High school or equivalent (Required)Experience:
        • front desk supervisor: 1 year (Required)Work Location: One location

Keywords: North Charleston Marriott, Charleston , Experienced Front Desk Supervisor, Other , North Charleston, South Carolina