Call Center Quality Analyst - Bilingual - Part Time
Posted on: November 22, 2021
Call Center Professionals, if youre passionate about ensuring
quality and would like to grow your career with an industry-leading
company, we may have just the perfect fit for you! Founded in 1957
and headquartered in Mahwah, NJ we are one of the nation's largest
privately owned dedicated domestic call center companies with 20
call centers located throughout the United States.
We are currently seeking Bilingual Entry Level Analysts to join our
small department to verify sales.
If this sounds like the opportunity youve been looking for and if
you meet our qualifications, we invite you to bring your skills and
expertise to our team and supply the fuel for growth. Contact us
As a Bilingual Call Center Quality Analyst, you will listen and
complete our sale process by determining if a sale is valid and
processing it through.
Specific duties for this analyst role include:
Listen to sales for procedural compliance
Update data screens to ensure accurate processing of the sale
Listen for sale completeness and acceptance of the offer.
Listen to ensure that correct and complete information is being
provided to the customer.
Heres just some of what we have to offer:
Competitive compensation - base salary
Weekly pay with direct deposit
Healthcare coverage and 401K
Paid on-the-job training
Supportive and motivating staff to help you succeed
Opportunities for advancement
Professional and upbeat office setting
We are looking for Entry Level Analysts who have integrity and want
to ensure customer satisfaction. Dont worry if you dont have the
experience, we will teach entry level candidates the skills needed
Additional requirements for this QA role include:
Remain updated on all programs for which you are trained.
Verbal and written communication skills required in both English
Strong attention to detail, dependability, and data entry
Working knowledge of Windows-based software
Flexibility to adapt to changes in a growing organization
Self-motivated, positive attitude, and a love for hard work
Previous call center experience, a plus
Background and/or drug test may be required
At DialAmerica, YOU are theDifference!
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race,
color, religion, creed, gender, age, national origin, disability,
which can be reasonably accommodated without undue hardship,
veteran status, or any other legally, protected
Keywords: DialAmerica, Charleston , Call Center Quality Analyst - Bilingual - Part Time, Other , Charleston, South Carolina
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