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Store Customer Experience Coordinator (20) Murrells Inlet

Company: TD
Location: Murrells Inlet
Posted on: November 22, 2021

Job Description:

Job Description The Store Customer Experience Coordinator provides legendary customer service in both Teller transactions and Platform Customer Service, while selling/cross-selling and referring TD Products to new and existing customers. The Store CEC recommends appropriate products and services related to spending and saving. The Store CEC completes teller transactions, services customers with non-complex platform needs, and opens new deposit accounts. Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store Conducts needs-based conversations and offers financial solutions to meet our Customers' needsMakes quality referrals to appropriate partners Responsible for meeting individual performance metricsResponsible for making sound decisions and timely problem resolutionProvides exceptional Customer Service by meeting all Customer demands as they relate to both teller and some platform activitiesGenerally resolves problems independently, escalating more difficult issues to managementFocuses on servicing the customer, on both the teller line and platform, with the added responsibility of simple product sales; Activities include but are not limited to: Teller transactions, Open/Close Personal Deposit Accounts, Debit Card/Credit Card Issues, Regulation E, Mobile and On-Line bankingDrives referrals to store colleagues and partners to support the broader more complex financial needs of customersMay train and act as a mentor to new Tellers Job Requirements High school diploma or GED1+ years related experience requiredSuperior Customer Service skillsTeller experience (Preferred) Strong organization skills to handle multiple tasks in a fast-paced environmentExcellent communication skills with ability to be concise, clear and consistentDemonstrated effective problem-solving skillsDemonstrated ability to schedule and prioritize workDemonstrated ability to work independently and within deadlinesSound judgment in decision making and problem solvingProficient in Microsoft OfficeNotary License (Preferred)

Keywords: TD, Charleston , Store Customer Experience Coordinator (20) Murrells Inlet, Other , Murrells Inlet, South Carolina

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