CharlestonRecruiter Since 2001
the smart solution for Charleston jobs

Overnight Supervisor

Company: The Dewberry Charleston
Location: Charleston
Posted on: January 13, 2022

Job Description:


PRIMARY FUNCTION: Overnight Supervisor

DEPARTMENT: Front Office

REPORTS TO: Overnight Hotel Manager


The Overnight Supervisor will collaborate with the Overnight Manager to ensure the safety and well-being of our guests are our main priority. Therefore, this person should be dependable, have a willingness to serve, and consistently be able to demonstrate hotel service standards.

The role will contribute during times of excitement or uncertainty by demonstrating a calm and professional demeanor while eliminating threats.

Essential Functions

Major areas of responsibility/ management include, but are not limited to:

-Reconcile all hotel cashier transactions, such as mini bar charges, valet charges, and 3rd party billing.
-Review remaining arrivals and process any No-Shows.
-Run End of Day processing.
-Review and compile accounting reports on a timely basis after 3:00AM.
-Ensure the accuracy of guest billings and ledger transactions.
-Email all departing guests a copy of their folios.
-Effectively communicate concerns or related issues to management.
-Perform guest services functions as required (i.e. check guests in/out, take reservations, wake-up calls, etc.)
-Handle guest requests and ensure overall guest satisfaction in a timely, friendly, and efficient manner.
-Restock Front Desk Inventory and communicate any low supply.
-Maintain cleanliness and 5-star appearance of the lobby and front drive.
-Responds to any safety and security issues, concerns, or disasters in accordance with all policies, procedures, and regulations.
-Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
-Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.
-Promote safe work policies and practices.
-Initiates preliminary investigations into incidents, as needed.
-Writes reports and ensures accuracy of necessary documentation, as needed.
-Opens every door for all guests entering or leaving the hotel.
-Upon arrival, provides a proper introduction to the hotel, explaining the parking and vehicle request information, as well as the House Car Program to the guest
-Parks and retrieves vehicles in a safe and timely manner.
-Performs daily audits of parked vehicles while maintaining the security of the parking lot.
-Completes daily inventory of car keys in valet closet.
-Utilizes work order system, "ALICE," to receive tasks and log work
-Assist In Room Dining with collecting breakfast tags, taking orders, delivering food, etc.
-Prepare morning Coffee, open Gym, and display newspapers throughout the hotel.
-Place all outside cushions on patio furniture

-High school diploma/GED required.
-One-year hotel/hospitality experience.
-One to two years customer service experience.
-Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook
-Must be able to quickly adapt to effectively using new software products.
-Current CPR, AED, and First Aid Certification.
-Knowledge of and ability to perform required role in the event of an emergency.
-Excellent verbal and written communication, organizational, and time management skills.
-Consistent, professional attitude with exceptional guest recovery skills.
-Ability to work and remain calm and professional in a fast-paced environment to ensure guest satisfaction.
-Ability to work overtime, evenings, overnights, weekends, or holidays based on business demands.
Physical Demands and Work Environment

-Must be able to sit, stand and walk for 8 hours a day.
-Ability to coordinate the movement of arms, legs, and torso together when the whole body is in motion.
-Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time without experiencing undo fatigue.
-Ability to bend, stretch, twist, or reach with the body, arms, and/or legs.
-Manual dexterity in on hand to be able to load and unload luggage.
-Ability to exert oneself physically over long periods of time without getting winded or out of breath.
-May work in night conditions.
-Frequent bending, climbing, stooping and repetitive motions.
-Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 100 pounds.

Keywords: The Dewberry Charleston, Charleston , Overnight Supervisor, Other , Charleston, South Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest South Carolina jobs by following @recnetSC on Twitter!

Charleston RSS job feeds