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Overnight Supervisor

Company: The Dewberry Charleston
Location: Charleston
Posted on: January 13, 2022

Job Description:


POSITION DESCRIPTION

PRIMARY FUNCTION: Overnight Supervisor

DEPARTMENT: Front Office

REPORTS TO: Overnight Hotel Manager

Summary

The Overnight Supervisor will collaborate with the Overnight Manager to ensure the safety and well-being of our guests are our main priority. Therefore, this person should be dependable, have a willingness to serve, and consistently be able to demonstrate hotel service standards.

The role will contribute during times of excitement or uncertainty by demonstrating a calm and professional demeanor while eliminating threats.

Essential Functions

Major areas of responsibility/ management include, but are not limited to:


-Reconcile all hotel cashier transactions, such as mini bar charges, valet charges, and 3rd party billing.
-Review remaining arrivals and process any No-Shows.
-Run End of Day processing.
-Review and compile accounting reports on a timely basis after 3:00AM.
-Ensure the accuracy of guest billings and ledger transactions.
-Email all departing guests a copy of their folios.
-Effectively communicate concerns or related issues to management.
-Perform guest services functions as required (i.e. check guests in/out, take reservations, wake-up calls, etc.)
-Handle guest requests and ensure overall guest satisfaction in a timely, friendly, and efficient manner.
-Restock Front Desk Inventory and communicate any low supply.
-Maintain cleanliness and 5-star appearance of the lobby and front drive.
-Responds to any safety and security issues, concerns, or disasters in accordance with all policies, procedures, and regulations.
-Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
-Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.
-Promote safe work policies and practices.
-Initiates preliminary investigations into incidents, as needed.
-Writes reports and ensures accuracy of necessary documentation, as needed.
-Opens every door for all guests entering or leaving the hotel.
-Upon arrival, provides a proper introduction to the hotel, explaining the parking and vehicle request information, as well as the House Car Program to the guest
-Parks and retrieves vehicles in a safe and timely manner.
-Performs daily audits of parked vehicles while maintaining the security of the parking lot.
-Completes daily inventory of car keys in valet closet.
-Utilizes work order system, "ALICE," to receive tasks and log work
-Assist In Room Dining with collecting breakfast tags, taking orders, delivering food, etc.
-Prepare morning Coffee, open Gym, and display newspapers throughout the hotel.
-Place all outside cushions on patio furniture
Qualifications

-High school diploma/GED required.
-One-year hotel/hospitality experience.
-One to two years customer service experience.
-Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook
-Must be able to quickly adapt to effectively using new software products.
-Current CPR, AED, and First Aid Certification.
-Knowledge of and ability to perform required role in the event of an emergency.
-Excellent verbal and written communication, organizational, and time management skills.
-Consistent, professional attitude with exceptional guest recovery skills.
-Ability to work and remain calm and professional in a fast-paced environment to ensure guest satisfaction.
-Ability to work overtime, evenings, overnights, weekends, or holidays based on business demands.
Physical Demands and Work Environment

-Must be able to sit, stand and walk for 8 hours a day.
-Ability to coordinate the movement of arms, legs, and torso together when the whole body is in motion.
-Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time without experiencing undo fatigue.
-Ability to bend, stretch, twist, or reach with the body, arms, and/or legs.
-Manual dexterity in on hand to be able to load and unload luggage.
-Ability to exert oneself physically over long periods of time without getting winded or out of breath.
-May work in night conditions.
-Frequent bending, climbing, stooping and repetitive motions.
-Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 100 pounds.

Keywords: The Dewberry Charleston, Charleston , Overnight Supervisor, Other , Charleston, South Carolina

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