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Team Lead

Company: Aston Carter
Location: Charleston
Posted on: January 15, 2022

Job Description:

Description:Team Leader will provide direction and guidance to ensure consistent achievement of key performance metrics. Ensure customer contacts are handled professionally and with efficient resolution. Achieve, measure, report and communicate goal attainment for assigned team. Ensure accurate and timely communication of issues to Operations Manager. Coach, mentor, and develop agent team for skills expansion and promotional opportunities. Specific Responsibilities May Include:? Supervise agent personnel including: hiring, monitoring and evaluating performance, and initiating corrective or disciplinary actions? Track and measure individual and team productivity and quality results? Drive improvements in overall service levels, transactional efficiencies & cost management? Provide assistance and/or on-the-job training? Analyze, summarize and/or reviews data; report findings, interprets results and/or make recommendations? Manage and motivate call center staff to meet performance goals? Complete performance evaluations for staff and recommend increases or advancement? Perform other duties as assignedSkills:customer support, customer service, manage, teller, call center, contact centerAdditional Skills & Qualifications:Required Experience, Skills & Competencies:? Prior leadership experience managing people in service delivery environments? Strong customer service orientation with an upbeat, people minded personality aimed at both internal and external customers ? Solution driven with strong critical thinking skills having the ability to anticipate customers' needs and provide options and solutions? Excellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional manner? Excellent organizational, leadership, interpersonal and time management skills? Ability to take instructions from management and ensure follow up? Understanding and ability to execute inbound programs to ensure service levels and financial objectives are met? Strong computer application skills including Google Workspace or Microsoft Office applications? Excellent grammar, enunciation, pronunciation, syntax, verbal and written skills? Ability to effectively communicate with team members and managers of all levels? Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff? Ability to work independently in a dynamic fast paced atmosphere? Ability to maintain confidentiality? Strong analytical skills? Flexibility to work various schedules in a 24/7 environment? High school diploma or equivalent

About Aston Carter:

At Aston Carter, we 're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients ' capabilities by seeking solvers and delivering solutions to address today 's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Charleston , Team Lead, Other , Charleston, South Carolina

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