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Leasing Specialist

Company: Conrex
Location: Charleston
Posted on: May 14, 2022

Job Description:

CONREX is a leader in the Single-Family Rental industry, and we believe that our employees are our greatest strength. We are seeking a strong Leasing Specialist to join our team in Charleston, SC. Job Summary: The Leasing Specialist is responsible for assisting prospective and future residents through the process of finding their new home. They are the primary point of contact for prospective residents and are expected to effectively communicate with interested prospects throughout the leasing process. In addition, Leasing Assistants are also responsible for the administrative duties that accompany the leasing process which include gathering documents and processing completed applications. Essential Functions:

  • Daily outbound and inbound follow up with leads who express an interest in a Conrex home. Assist prospective residents with scheduling a viewing and applying for a Conrex home.
  • Document follow up with prospective residents in a proprietary database.
  • Process applications for prospective residents. This includes contacting applicants to gather documents in compliance with Conrex policies, processing credit and criminal checks, and completing data entry in our internal software to complete the application process.
  • Compile feedback from self-showings and conversations with prospects and communicate findings to cross-functional teams.
  • Collaborate with local market leaders and others to participate in solutions to any issues that arise while leasing the home.
  • Follow terms of Fair Housing, the Fair Credit Reporting Act, the American Disabilities Act, and any other pertinent law
  • Represent Conrex in a professional manner consistent with the customer service values at Conrex. Key Accountabilities & Activities: Lead Capture & Initial Contact
    • Make initial contact with leads with call, email, and text.
    • Identify homes to match those needs
    • Educate prospective resident on self-showing system and next steps needed to schedule a showing. Home Showing
      • Confirm the prospective resident viewed the home and get feedback on the showing.
      • Describe the features and benefits of the home that match the customers needs identified during initial lead capture.
      • Ask for the application and establish timelines for the prospect to complete the application.
      • Educate the lead on the application criteria, document expectations, and timelines for reserving a home. Follow Up and Conversion to Application
        • Use all means available to establish a connection with the customer and move them through the three primary nodes of the sales funnel. Conversion rates and activities will be tracked to ensure that the Leasing Assistant is meeting or exceeding goals.
        • Lead to showing
        • Showing to application
        • Application to holding fee commitment Application Processing
          • Coordinate the timely completion of the lease application, review and collect required documentation, and communicate the application decision to the applicant.
          • Work closely with Lease Admin team and applicant during the entire process.
          • Minimize errors during data entry to ensure the process is completed in a timely manner. Market Knowledge, Feedback, and Inventory Management
            • Develop relationship with Market Leaders in assigned territories and provide feedback that support pricing decisions.
              • Observe community amenities, regional demand changes, and other factors that will help market homes.
              • Identify aged homes in assigned territory and provide feedback on what can be done to better market/lease home. Key Metrics:
                • Touch prospects within 24 hours of receiving leads.
                  • Outperform peer averages at each node of the sales funnel which includes conversion from lead to showing, showing to application, and application to move in.
                  • Outbound and inbound contacts. Expected phone call volume of at least 50 contacts per day.
                  • Meaningful feedback and collaboration with local teams and centralized leaders.
                  • High scores on customer satisfaction scores and secret shoppers.
                  • Consistent achievement of monthly goals in terms of quantity of move ins. For example, expected production of at least 50 move-ins per month.
                  • Data entry, approval, and procedural error rate.
                  • Average days vacant in assigned territories Education and Experience:
                    • Bachelors Degree in Business Administration, Marketing, Management, or Communications preferred but not required
                    • 1+ years of leasing experience
                    • 1+ years of multi-family and/or single-family rental homes experience
                    • Excellent communication & interpersonal skills
                    • Demonstrable experience in single family, multi-family, construction, or leasing industry Effective negotiating skills
                    • Knowledge of and experience with Rently preferred
                    • Experience in Grass Roots Marketing
                    • Knowledgeable on fair housing and local real estate laws
                    • Flexible work schedule, including evenings and weekends, depending on business needs. Competencies (Behaviors and Technical Skills):
                      • Proven high volume sales experience
                      • Takes initiative and accountability
                      • Critical thinking
                      • Strong communication skills
                      • Ability to thrive within the organizations various markets
                      • Comfortable with operating in a fast-paced, changing environmen t
                      • Excellent customer service skills Equal Opportunity Employer PM21 PI175128220

Keywords: Conrex, Charleston , Leasing Specialist, Other , Charleston, South Carolina

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