Assistant Innkeeper
Company: Wentworth Mansion
Location: Charleston
Posted on: May 16, 2022
Job Description:
Job DescriptionWith an enchanting blend of opulence and
intimacy, history and hospitality, culture and cuisine, and art and
architecture, The Wentworth Mansion and Charming Inns are proud to
represent the city of Charleston. We invite you to meet our
talented team and discover the true meaning of Southern
hospitality.The Wentworth Mansion is seeking an Assistant Innkeeper
to assist with the overall management and hospitality at our 5-star
luxury property . The Wentworth Mansion exudes the glamour and
grandeur of the Holy City and the Assistant Innkeeper is tasked for
upholding its world-class reputation for hospitality, service, and
luxury. The Assistant Innkeeper is directly responsible for the
following departments: Front Desk/Concierge, Bell staff,
Housekeeping operations, Guest Services, and the maintenance of the
physical plant. Responsibilities include: Front Desk/Concierge
Supervision:
- Review all daily arrivals and ensure special requests are
adhered to.
- Assist with arrivals and departures as needed and review third
party reservations.
- Respond to inter-office email system and external
communications.
- Ensure all Service Standards are met by employees.
- Provide technical support for the property management
system.
- Responsible for gift shop and office supply inventoryBell Staff
Supervision:
- Review daily checklist with bell staff
- Ensure all Service Standards are met by employees
- Ensure gathering area is prepared for nightly social hour
Housekeeping (in the absence of the Housekeeping Supervisor)
- Inspect all guest rooms and public areas for cleanliness
- Check staffing levels daily to ensure appropriate coverage
- Ensure that all maintenance issues are recorded, addressed and
corrected
- Inventory and order all cleaning supplies and Guest
Supplies
- Maintain the Deep Cleaning program Other duties: (performed
either in conjunction with or in the absence of the Innkeeper)
- Inspect the property and identify deficiencies
- Prepare bank deposits, review petty cash requests
- Register A/R and A/P daily including commission reports
- Review attendance records and prepare payroll reports
- Prepare monthly expenditure reports Qualifications:
- Customer-oriented and friendly with a passion for providing
exceptional customer service
- Two years of experience in the Hotel/Hospitality Industry -
preferably in a supervisory position
- Able to work both independently and as a member of various
teams while maintaining a high level of performance
- Strong organizational, problem-solving and analytical
skills
- Proven ability to supervise and motivate staff
- Must be able to demonstrate a proficiency with computers,
familiarity with Microsoft Office programs and general knowledge of
booking and reservation software
- Bachelor's Degree in Hospitality or related field
preferred
- Must have flexible, full time availability including weekends
and holidaysThe Charming Inns family of companies are equal
opportunity employers. We celebrate diversity and are committed to
creating an inclusive environment for all employees. If you require
assistance completing this application, please contact our Human
Resources Department.
Keywords: Wentworth Mansion, Charleston , Assistant Innkeeper, Other , Charleston, South Carolina
Didn't find what you're looking for? Search again!
Loading more jobs...