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Patient Access Liaison

Company: Horizon Therapeutics
Location: Charleston
Posted on: June 25, 2022

Job Description:

_Working at Horizon is more than a job its personal. For us, success is measured by the numbers that matter most the number of lives we touch, the number we change and those we work tirelessly to help save. Were a team of agile, out-of-the-box thinkers who are inspired to do more because we know were a part of something bigger. We strive to build meaningful careers at a company whose values we share because when we live up to our potential, we help others live up to theirs._**Position Summary:**The Patient Access Liaison (PAL) is a field-based position that will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. The PAL works in a highly visible, strong team environment to provide exceptional customer service on all levels. Specifically, listen to patients, interpreting their specific needs and providing friendly, professional and well-informed answers to their non-medical, logistical questions. The PAL will work with the patient to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.**Responsibilities:**+ Secure written or electronic HIPAA consent to Horizon By Your Side for patients in the assigned geography+ Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections+ Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patients family and team of healthcare providers to empower the patient to become their own advocate+ Educate the patient on KRYSTEXXA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access+ Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed+ Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements+ Provide access and reimbursement education based on the enrolled patients KRYSTEXXA benefits to physician offices and sites of care+ Educate the physician office and/or SOC on KRYSTEXXA coverage based on the patients benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access+ Investigate access challenges pre and post-infusion+ Partner with Safety and PV and report AEs and product complaints through medical information.+ Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors+ Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements**Qualifications and Skills Required:**+ Bachelors Degree required.+ 5+ years of field-based experience in patient services, reimbursement, medical affairs, or account management required.+ Scientific background and ability to learn product and disease information.+ Nursing or other clinical background preferred.+ Orphan or Rare disease experience.+ Familiarity with HIPAA guidelines and FDA requirements.+ Familiarity with and Adherence to internal and OIG Compliance guidelines a must+ Ability to handle difficult patient cases and resolve hurdles.+ Ability to work in team environment and manage communication with case Liaisons and sales reps.+ Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.+ Strong analytical skills and ability to report on meaningful activity in the region.+ Proficient in Microsoft Office.+ Professional, proactive demeanor.+ Strong interpersonal skills.+ Excellent written and verbal communication skills.+ Potential for up to 50% travel, including some overnight and weekend commitments.**Travel Requirements:**+ Ability and willingness to conduct field travel, as well as to travel to company meetings, client sites, etc. including overnight travel (-50%)**Horizon Core Values & Competencies:**_Growth_+ Manages Ambiguity+ Strategic Mindset+ Demonstrates Self-awareness+ Cultivates Innovation+ Develops Talent_Accountability_+ Drives Results+ Ensures Accountability+ Decision Quality_Transparency_+ Courage+ Collaboration+ Instills TrustHorizon requires all U.S. employees to be fully vaccinated, as a condition of employment, with either Pfizer (fully approved by the U.S. Food and Drug Administration), Moderna or Johnson & Johnson (currently granted emergency-use authorization by the FDA). Fully vaccinated is defined as two weeks after your final dose of the Pfizer, Moderna, or Johnson & Johnson vaccine. Horizon will provide medical and religious accommodations as required by law._Horizon Therapeutics plc does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors. Any individual, who, because of a disability, needs accommodation or assistance in completing this application or at any time during the application process, should contact the Human Resources Department._

Keywords: Horizon Therapeutics, Charleston , Patient Access Liaison, Other , Charleston, South Carolina

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