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Customer Service Representative

Company: iQor
Location: North Charleston
Posted on: November 25, 2022

Job Description:

About the Job


*WORK AT HOME after 1 week onsite training*

*Pay starts at $15/hr. plus performance bonuses!*

*Other Perks *
* Bonus Monthly (Performance based)

* Raise Potential every three months (Based on performance)

* Casual Dress

* $$$ Referral Bonus

We are searching for Customer Service Representatives---to support one of our premier clients.--- In this role, you will create a positive experience for each caller by listening to and understanding their reason for calling, use tools and resources to address all inquiries and provide complete and accurate information.

Candidates *must be able to train onsite for 1 week at our North Charleston site* located: 8440 Dorchester Rd., North Charleston, SC before *moving to Work-at-Home. *Training schedule is Tuesday - Saturday 11:30am - 8:00pm EST, must be flexible for production schedule range from 8:00am-12:00am EST, and work a Saturday or Sunday for a 40 hour week.

*Work at Home Requirements*

- A dedicated workspace that is located within your own residence that is quiet, a place that you will not be disturbed and where there are no noises from your surroundings during work hours

- Equipment will be provided to you by iQor

- Internet: Wired connection required (no wireless). Must be able to connect iQor equipment to a router with an Ethernet cord

- Minimum speed: 10 mbps download/ 5 mbps upload


- Handle inbound and outbound calls and greet customers with enthusiasm and confidence.

- Understand and strive to meet or exceed contact center metrics while providing excellent customer service.

- Demonstrate active listening skills

- Strive for first call resolution and take true ownership of customer needs and issues.

- Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement.


- Experience in customer service and/or collections environment such as a contact center or retail location.

- Must have ability to work independently and in a team environment.

- Demonstrate strong problem solving skills.

- Maintain data accuracy and performance standards.

- Self-motivated and able to adapt and comprehend changes in business processes or procedures

- High school diploma, G.E.D., Trade/Vocational School certificate or equivalent req

Job Type: Full-time

Pay: From $15.00 per hour

* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Tuition reimbursement
* Vision insurance
* 8 hour shift
Supplemental pay types:
* Bonus pay

Work Location: One location%58047475%

Keywords: iQor, Charleston , Customer Service Representative, Other , North Charleston, South Carolina

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