Customer Service Representative

Company: Universal Logistics Holdings Inc.
Location: North Charleston
Posted on: November 26, 2022

Job Description:

*Job Functions: *

*Inputting work orders received into the Filemaker system*

* Inputting import, export, and reposition work orders
* Updating order statuses in Filemaker (PN and APT status)
* Verifying work order information such as rates, accessorial (additional) charges, and storage charges
* Scheduling pre-pull of loads in the system for dispatch
* Coordinating appointments with dispatch
* Accept loads and update customer websites

*Tracing containers on the rail/port websites*

* Using rail websites (CN, CSX, NS, CP, KCS, BNSF, UP) to track container locations and arrival times
* Using port websites to monitor vessel arrivals, identifying when containers are grounded and released
* Update last free day (LFD) once containers have arrived

*Following up with customers on deliveries, last free day, earliest return date, and cut-off times*

* Confirming and scheduling delivery times with the consignee
* Coordinating pick-up numbers and loading times with the shipper

*Generating rates for customers and broker carriers*

* Quoting rates plus additional charges (fuel, detention, chassis, and chassis split)
* Ensuring weight of the loads are legal and if carrying Hazmat material

*Problem-solving and analyzing customer problems*

_*The duties and responsibilities listed in this Job Description are minimums only. In no way is this meant to be a complete or exhaustive list of all duties to be performed. The Company reserves the right to change or add responsibilities as necessary.*_

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Work Location: One location%58047475%

Keywords: Universal Logistics Holdings Inc., Charleston , Customer Service Representative, Other , North Charleston, South Carolina