HIRING NOW - Call Center Representative
Company: TELUS International
Location: Ladson
Posted on: January 26, 2023
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Job Description:
Join a company that appreciates your energy, drive and
enthusiasm just as much as your skills. The majority of our
directors and managers started their careers as frontline agents.
And yes, we offer competitive salaries and benefits. But even
better - it's our caring culture that defines who we are and why
you'll want to become part of our family.TELUS International, Inc
operates in 24 different countries, including the US, with over
50,000 team members. And *now we are launching our newest contact
center site, in North Charleston to be specific*! We're looking for
great local talent to work in our exciting and engaging new
site.CSR's are expected to respond to inbound calls relating to
customer service. Calls will include the full range of customer
inquiries. i.e balance inquiries, transaction reviews, fee and
finance charge removal requests, balance transfers, reward &
airline mile accumulation inquiries, payment questions and
complaints. CSRs represent and protect the brand, ensuring each
Customer connection is professional and accurate. They provide
excellent customer service through active listening and aims to
resolve issues on the first interaction by being proactive,
patient, empathetic, and understanding*Location of Work: *This
position will require all team members to work on site. Our site is
ran in accordance with health and safety recommendations from local
government and our organization. The contact center is located in
North Charleston, SC. All team members must be able to commute to
and from site for all scheduled shifts which also includes during
training.*Required Experience, Skills & Competencies: ** Prior
customer service experience providing customer issue resolution*
Minimum typing speed of 35 WPM with excellent spelling and grammar*
Very customer service focused, able to deal with customers in a
friendly and polite manner* Passionate about customer service and
being an advocate for our customers* Strong analytical,
problem-solving, and troubleshooting skills* An effective team
player who can also work independently* Comfortable working in a
fast-paced environment and able to adapt to change efficiently*
Proven ability to deal with problems and solve them effectively*
Excellent written and spoken English language communication skills*
Robust multi-tasking skills (e.g., able to log calls and interact
with the customer simultaneously)* Professional phone demeanor*
Flexibility to work a 40 hr work week during any day/any shift as
needed within the program's hours of operation: 24 hour per day - 7
days a week* High school diploma or equivalent*TELUS Values: *TELUS
recognizes and embraces the importance of values in our
ever-changing workplace. To be successful, all applicants must
demonstrate behaviors that are reflective of our values:* We
embrace change and initiate opportunity* We have a passion for
growth* We believe in spirited teamwork* We have the courage to
innovateAt TELUS, we are committed to diversity and equitable
access to employment opportunities based on ability.Job Type:
Full-timeSalary: From $16.00 per hourBenefits:* 401(k)* 401(k)
matching* Dental insurance* Health insurance* Paid time off* Vision
insuranceShift:* 8 hour shift* Day shift* Night shiftWeekly day
range:* Monday to Friday* Weekend availabilityWork Location: One
location
Keywords: TELUS International, Charleston , HIRING NOW - Call Center Representative, Other , Ladson, South Carolina
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