Client Services Specialist

Company: REFERSTAYS LLC
Location: Pawleys Island
Posted on: January 26, 2023

Job Description:

About RentalGaurdianRentalGuardian, the leading InsureTech Partner for the Vacation Rental Industry, is looking for a Client Service Specialist to assist our customers and their travelers while providing world-class customer service. Our ideal match will possess a positive attitude, outgoing by nature, energetic, efficient, innovative mindset, and willingness to rise to new challenges.Job DescriptionYou will be responding to tickets and phone calls from customers which can entail educating customers on how to use the software. Investigating, analyzing, documenting and resolving issues for customers. Performing testing and training of new releases. Additional duties as assignedWhat You'll DoAbility to communicate complex issues to multiple audiencesAbility to work both independently and as part of a teamPatience and ability to stay calm under pressureAbility to handle escalations and conflict with poiseAttention to detailAbility to meet established timelinesAbility to follow directionsTechnical aptitudeAbility to handle a dynamic work environmentReporting and account auditingInnovation and creativityCan do attitudeWhat We're Looking ForMicrosoft SuiteProblem solvingPresenting technical informationExceptional reading and writing skillsExperience in telephone support with a high focus on customer resolution and satisfactionTypeHourly, Non-exempt, Full-TimeLocationPawleys Island, SCBenefits IncludeCompetitive PayHealth Insurance: Medical, Dental, Vision and Prescription PlansHealth Savings AccountsRetirement Savings Plan (401K) with discretionary company matchShort and Long Term DisabilityCompany Paid $25,000.00 life insuranceSupplemental Life and AD&D InsuranceEmployee Assistance ProgramPaid HolidaysPaid VacationPaid Volunteer TimeInhabit Employee Discount ProgramsOur Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.#HP

Keywords: REFERSTAYS LLC, Charleston , Client Services Specialist, Other , Pawleys Island, South Carolina