Call Center Representative

Company: Pionear Recruiting
Location: Charleston
Posted on: January 27, 2023

Job Description:

Responsibilities


Manage large amounts of inbound and outbound calls in a timely manner


Follow communication "scripts" when handling different topics


Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives


Seize opportunities to upsell products when they arise


Build sustainable relationships and engage customers by taking the extra mile


Keep records of all conversations in our call center database in a comprehensible way


Frequently attend educational seminars to improve knowledge and performance level


Meet personal/team qualitative and quantitative targets


Requirements and skills


Previous experience in a customer support role


Track record of over-achieving quota


Strong phone and verbal communication skills along with active listening


Familiarity with CRM systems and practices


Customer focus and adaptability to different personality types


Ability to multi-task, set priorities and manage time effectively


High school degree

Keywords: Pionear Recruiting, Charleston , Call Center Representative, Other , Charleston, South Carolina