Call Center Representative
Company: Pionear Recruiting
Location: Charleston
Posted on: January 27, 2023
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Job Description:
Responsibilities
Manage large amounts of inbound and outbound calls in a timely
manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every
issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the
extra mile
Keep records of all conversations in our call center database in a
comprehensible way
Frequently attend educational seminars to improve knowledge and
performance level
Meet personal/team qualitative and quantitative targets
Requirements and skills
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active
listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time
effectively
High school degree
Keywords: Pionear Recruiting, Charleston , Call Center Representative, Other , Charleston, South Carolina
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here to apply!
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