Client Services Specialist

Company: REFERSTAYS LLC
Location: Pawleys Island
Posted on: January 27, 2023

Job Description:

About InhabitInhabit is a software company serving the residential and vacation property management industries. Its strategic partnerships deliver best-in-class software solutions and services while fostering innovation and collaboration with like-minded entrepreneurs and industry leaders. The company believes that property managers should have the opportunity to choose platforms that best support their business goals and benefit from strategic partnerships across their ecosystem. Inhabit has several private equity partners, including Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG, that are committed to helping support the Company's commitment to property management software innovation. To learn more, visit About RentalGaurdianRentalGuardian, the leading InsureTech Partner for the Vacation Rental Industry, is looking for a Client Service Specialist to assist our customers and their travelers while providing world-class customer service. Our ideal match will possess a positive attitude, outgoing by nature, energetic, efficient, innovative mindset, and willingness to rise to new challenges.Job DescriptionYou will be responding to tickets and phone calls from customers which can entail educating customers on how to use the software. Investigating, analyzing, documenting and resolving issues for customers. Performing testing and training of new releases. Additional duties as assignedWhat You'll Do (Functions & Responsibilities)Ability to communicate complex issues to multiple audiencesAbility to work both independently and as part of a teamPatience and ability to stay calm under pressureAbility to handle escalations and conflict with poiseAttention to detailAbility to meet established timelinesAbility to follow directionsTechnical aptitudeAbility to handle a dynamic work environmentReporting and account auditingInnovation and creativityCan do attitudeWhat We're Looking For (Minimum qualifications)Microsoft SuiteProblem solvingPresenting technical informationExceptional reading and writing skillsExperience in telephone support with a high focus on customer resolution and satisfactionTypeHourly, Non-exempt, Full-TimeLocationPawleys Island, SCBenefits IncludeCompetitive PayHealth Insurance: Medical, Dental, Vision and Prescription PlansHealth Savings AccountsFlexible Spending AccountDependent Flexible Spending AccountCritical IllnessAccidentRetirement Savings Plan (401K) with discretionary company matchShort and Long Term DisabilityCompany Paid $25,000.00 life insuranceSupplemental Life and AD&D InsuranceEmployee Assistance ProgramPaid HolidaysPaid VacationPaid Volunteer TimeInhabit Employee Discount ProgramsOur Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

Keywords: REFERSTAYS LLC, Charleston , Client Services Specialist, Other , Pawleys Island, South Carolina