Warranty Service Representative

Company: David Weekley Homes
Location: Charleston
Posted on: March 16, 2023

Job Description:

David Weekley Homes, a leader in residential home building, is seeking a Warranty Service Representative to join our Charleston team. The ideal candidate must be able to multi-task and have excellent time management, organizational, and communication skills; scheduling and follow up techniques. Other necessary traits: * A positive attitude, and good social skills are essential * Must be able to deal with and remain calm in confrontational situations and deal with negativity * Previous experience in the home building industry is preferred & some home repair experience is helpful. * Previous experience in a customer service environment * A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment. Job Responsibilities * Coordinate and schedule all other repairs with contractors and customers * Follow up, inspect and insure completion of all repairs * Hold contractors accountable for results * Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable * Manage your budget * Handle multiple tasks, as well as projects within designated timeframes * The ability to say "no" and overcome objections in a professional manner * Responsible for achieving high levels of customer satisfaction * Performing minor repairs Come and join our winning team recognized by Fortune Magazine as "One of the Top 100 Companies to Work For". David Weekley Homes builds in 20 markets from Arizona to the Carolinas and is the largest privately-held builder in America. We offer an excellent benefits package that includes: * Health Insurance - Medical, Dental and Vision * 401k and discretionary match * Profit Sharing * Vacation, Holidays & PTO * New Home Discount for Team Member & Family * Community Outreach * And More!

Keywords: David Weekley Homes, Charleston , Warranty Service Representative, Other , Charleston, South Carolina