Front Desk Supervisor
Company: Marriott Charleston
Location: Charleston
Posted on: March 16, 2023
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Job Description:
Competitive pay rate, great company benefits, health, vision,
dental, employee discounts, and much more. Supervisory
ResponsibilitiesDirectly or indirectly supervises associates and/or
supervisors. Carries out supervisory responsibilities in accordance
with the organization's policies, procedures and applicable laws.
Responsibilities include but are not limited to: interviewing,
hiring, and training associates; planning, assigning, and directing
work; appraising performance; rewarding and disciplining
associates; addressing complaints and resolving problems. Major
ResponsibilitiesEnsures that each Guest receives outstanding Guest
Service by providing a Guest friendly environment which includes
greeting and acknowledging every Guest, maintaining outstanding
standards, solid product knowledge and all other components of
Guest Service. Empowered to guarantee total guest satisfaction,
display hospitality and professionalism to our guests at all times,
take pride in representing AURO Hotels professionally with our
guests and assuring that all transactions with guests are handled
in a legal and ethical manner. Understands and apply all property
safety and security procedures to maintain a secure and safe
environment for associates and guests at all times. In the event of
an accident or emergency, gets medical attention if necessary and
contacts the GM or Human Resources immediately. Maintains a
favorable working relationship with all company associates to
foster and promote a positive working environment.Essential Job
FunctionsResponsible for the overall guest service of the hotel by
maintaining an organized and efficient Front Desk operation.
Prepares work schedules in accordance with forecasted occupancy.
Supervises day to day activities of front desk, bell, and drivers
staff. Utilizes leadership skills and motivation techniques in
order to maximize employee productivity and satisfaction of direct
reports. Meets and exceeds customer expectations by ensuring
department provides outstanding customer service and teamwork.
Coordinates staffing and payroll to conform with productivity and
budgetary standards. Prepares payroll and schedules are required;
monitors actual vs. budget payroll activities. Works side by side
with front desk associates when necessary to provide outstanding
guest service; works scheduled Manager on Duty shifts on a weekly
basis. Coordinates Front Desk work with other departments:
Housekeeping, Engineering, Banquets, etc. Participates in daily
Yield Management Meetings. Insures that all employees follow safety
rules and procedures and takes corrective action where required to
improve safety of work area. Coordinates the collection and
submission of hotel news to the quarterly AURO Hotels Associate
newsletter. Maintains proper front desk supplies inventory,
conducts inventories as assigned and recommends purchase of
products (remaining within budget). Confers closely with GM/AGM at
all times and takes every opportunity to become familiar with all
aspects of the hotel in order to assist wherever
required.Experience/EducationCollege degree in Hotel
Administration; 2-3 years hotel management/supervisory experience
or equivalent combination of education and experience. Must have
Marriott or Hilton Select Service hotels experience. Must have at
least 6 months supervisor experience. Must have verifiable history
with references. Must have open availability.Must speak, read, and
understand English.Auro Hotels is an Equal Employment Opportunity
and E-Verify Employer.
Keywords: Marriott Charleston, Charleston , Front Desk Supervisor, Other , Charleston, South Carolina
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