Front Desk Associate
Company: Planet Fitness
Location: Murrells Inlet
Posted on: March 17, 2023
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Job Description:
Overview:
Who We Are:At Planet Fitness, our mission has always been to
enhance people's lives by providing a high-quality fitness
experience in a welcoming, judgement free environment. We are proud
to be one of the largest and fastest-growing franchisors and
operators of fitness centers in the United States with over 2,000
clubs and growing!Joining the PF family means being part of a
company that is based on an established culture and strong set of
values. It is being a part of a supportive, engaging team that
cares about bettering the health and wellbeing of the community in
an environment where everyone feels like they belong. It is having
fun at work while creating member experiences that consistently
exceed their expectations. It means being part of a brand that you
can be proud of!Who You Are:All of our Team Members at Planet
Fitness share one thing in common - a passion for our amazing brand
and a desire to make our members feel welcome in our Judgement Free
Zone -Characteristics that will make you a perfect match for our
Front Desk Associate:You:Exhibit a positive and upbeat
attitude.Have a passion for delivering a consistent and exceptional
experience to our members, guests, and fellow PF team members.Pride
yourself on your work while being punctual, reliable, and
dependable.Handle all interactions with diplomacy and exhibit a
genuine motivation for helping others.Act with integrity and show
respect to everyone around you.Exhibit strong communication skills
and have an ability to listen and empathize.Inspire and motivate
others to achieve their goals.Are a quick study with the ability to
apply what you have learned during online and hands-on
training.
Responsibilities:
About the Front Desk Associate Role:As a Front Desk Associate, you
will be responsible for providing a superior level of customer
service to Planet Fitness members, prospective members and guests
while ensuring an exceptional "Judgement Free" member
experience!Daily responsibilities for the Front Desk Associate also
include:Greet members/guests as they enter and exit the club;
assisting them with any questions or concerns as they check in.Help
to promote our Judgement Free Zone - by connecting with members on
the club floor, offering assistance and showing support in their
fitness journeys while upholding club policies.Resolve member
concerns and escalate to a Manager as needed.Answer phones in a
friendly manner and assist callers with their inquiries.Perform
membership related functions such as sign-ups, contact/billing
information updates, cancellations, collecting unpaid balances and
transferring memberships.Perform prospective member calls and
tours; assessing their membership needs.Execute retail transactions
with accuracy and drive sales goals.Resolve member concerns and
escalate to a Manager as needed.Regular, consistent cleaning and
sanitizing of all exercise equipment and Black Card spa amenities.
This includes communal spaces as well as your assigned
area.Ensuring restrooms are clean and sanitized, stocked and
clutter free by following the routine cleaning schedule.Frequently
perform a comprehensive walk of all club areas; quickly fix any
safety/policy issues and address cleanliness concerns.Promptly
address maintenance and facility concerns such as broken and/or
missing equipment (i.e., Dispensers, leaky faucets, fixtures
etc.)
Qualifications:
About Your Qualifications:6-12 months of experience in a customer
service environment is preferredMust be 18 years of age or
olderWilling to become CPR/AED Certified (Training provided by
Planet Fitness)Basic computer proficiencyPhysical Demands of the
Front Desk Associate:Continual standing and moving throughout the
club to accomplish tasks during shift.Continual communicating in
person or on the phone to exchange information during shift.Must be
able to lift up to 75 pounds.Will encounter toxic chemicals during
shift.Frequent cleaning and sanitizing of equipment and
facilities.Moving self in different positions, including bending
and twisting, to accomplish tasks.More reasons to join Planet
Fitness!Medical, Dental, and Vision Insurance*Vacation*/Sick
Time/Holiday PayFree Black Card Membership401(k) Retirement Savings
PlanTerm Life Insurance*Healthcare and Dependent Care Flexible
Spending Accounts*Employee perks and discountsEngaging
team-building competitions and social events*Please note that
certain benefits listed above are for full-time employees
onlyE-Verify is used in the following states: Florida, Georgia,
North Carolina, South Carolina and AlabamaHealth and Safety
Requirements:Every team member is responsible for contributing to a
safe and healthy workplace. Team members are expected to be active
participants in health and safety by following all applicable
policies and protocols, reporting unsafe conditions or at-risk
behaviors to leadership, and conducting work in a safe manner.
Keywords: Planet Fitness, Charleston , Front Desk Associate, Other , Murrells Inlet, South Carolina
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