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DocuSign Administrator II

Company: South State
Location: Charleston
Posted on: March 17, 2023

Job Description:


It is the responsibility of the DocuSign Administrator to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.The DocuSign Admin is responsible for the day-to-day administration, configuration, and ongoing maintenance of the DocuSign application in all its environments.


---Perform day to day administration of the DocuSign system

---Perform DocuSign implementation tasks including but not limited to configuration, integration, testing, requirements gathering and solution design.

---Design, Implement, maintain performance measurement systems to monitor and analyze trends associated with DocuSign and related business processes and service performance to ensure overall compliance

---Work with Technology and Business team members to identify and refine business requirements and workflows as defined by the stakeholders and Product Owners.

---Communicate process standards to ensure understanding across the organization.

---Research, review and analyze the effectiveness and efficiency of procedures and develop strategies for enhancing these processes in accordance with ITIL best practices to enable continuous improvement.

---Maintain and update documentation of processes supported, to include procedures.

---Create and update DocuSign reports and dashboards

---Adhere to existing processes/standards/policies as set forth by the Company or other departments as these apply.

---Perform upgrades to the application as required.

---Perform system testing on production changes to ensure accuracy of processing prior to implementing changes in production environment.

---May become responsible for supporting other processes and duties in supporting area.


---Support Sundown rule returning calls and emails before the end of the day, even if to let the inquirer know that you are working on the issue/request.

---Establish effective relationships with Technology personnel, program and project managers, and other business partners.

---Prioritize and manage own workload to deliver quality results and meet timelines. Ensure quality and accuracy of data and information is a priority.

---Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.

---Continuously enhance knowledge/expertise in own area and keep current with trends/development and regulatory changes which may affect documentation or processes.


---Strong working knowledge of DocuSign components such as Templates, PowerForms, Change/Incident/Problem Management, User Set Up, Performance Analytics

---Knowledge of ITIL processes is preferred

---Knowledge of banking process preferred

---Advanced knowledge MS Office tools, particularly Excel, PowerPoint, Visio, Word, and SharePoint

---Advanced understanding of businesses supported

---Knowledge of Helpdesk operations and fundamentals is preferred

---Strong written and verbal communication skills

---Ability to learn and grasp new concepts and business processes quickly.

---Detail-oriented with ability to communicate with diverse stakeholders

---Organizational skills; ability to multi-task and prioritize; strong attention to detail; ability to work in a dynamic environment , independently and within teams

Qualifications, Education, and Certification Requirements

---Education: College Degree or equivalent work experience

---Experience: 5+ years of DocuSign administration experience preferred,

---Certifications/Specific Knowledge: Information Technology/ITIL Principles, Data Analysis, Reporting & Metrics, Advanced Knowledge of MS Office Tools


Required annual compliance training; New Employee Orientation, and continued education on application specific technology.


Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer.This can be done sitting or standing with use of the right desk.


This position can be in a cubicle environment that may be loud throughout the day, a private office or remote.If in a SSB location, the position is located inside an cooled and heated facility with ability to go to a break room or rest room during breaks.

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.

The information below is to be updated by the HRBP and HR Compensation team only.

Keywords: South State, Charleston , DocuSign Administrator II, Other , Charleston, South Carolina

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