Onboarding System Support Specialist

Company: Poulin - Willey Trial Lawyers
Location: Charleston
Posted on: March 18, 2023

Job Description:

Job Description We are looking for a dedicated onboarding system support specialist to join our firm. The responsibilities of the specialist include setting up new hardware and software for new employees prior to their start date, and troubleshooting technical issues for existing employees. System support specialists provide help desk assistance and technical support for all types of issues affecting end users, such as software problems and hardware failures. They create and maintain user accounts. This critical operational position provides support for Mac Minis and MacBook Pro laptops, and other additional hardware/software as assigned. This position assists with preventative maintenance of all IT equipment and facilities. Specialists should have solid analytical and problem-solving skills. They should be able to work calmly under pressure and be able to handle multiple tasks. DIRECT EXPERIENCE Education: IT degree preferred but not required. Requirements Experience and Qualifications:

• We are an all-Mac firm, so if you do not like Macs or do not understand Macs, you should not apply for this job.
• Minimum of 1-year experience in Information Technology support.
• Excellent Customer Service skills.
• Excellent team player.
• An ability to learn quickly and support changing technologies
• Must have strong logic skills and be able to solve problems quickly.
• Must have experience with hardware/software troubleshooting, use of Mac computers, Google products (gmail, sheets, docs, etc.) Microsoft Office 365.
• Must be able to communicate effectively within the IT department as well as with end users.
• Must have strong organizational skills. LEADERSHIP
  • Understands business complexities and assumes responsibility for driving change
  • Works individually or with teams of employees to achieve goals
  • Manages self through periods of change, even during difficult times or in the face of hard business decisions
  • Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability ENGAGEMENT
    • Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
    • Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
    • Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
    • Demonstrates true passion for the job, the resort, and the company overall
    • Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship. COMMUNICATION
      • Communicates clearly and appropriately - both orally and in writing
      • Responds to questions or requests in a timely manner
      • Participates in regular one-on-one and departmental meetings to ensure a good flow of information
      • All communication is clear and candid and strives to improve upon a high level of guest service in a friendly manner by Jobble

Keywords: Poulin - Willey Trial Lawyers, Charleston , Onboarding System Support Specialist, Other , Charleston, South Carolina