The UPS Store Franchise Consultant Charleston SC
Company: UPS
Location: Charleston
Posted on: March 19, 2023
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Job Description:
The UPS Store, Inc., a wholly owned subsidiary of UPS is the
world's largest franchisor of retail shipping, postal, printing and
business service centers. The UPS Store has over 5,000
independently owned locations in the U.S. and Canada. If you're
looking for an exciting and dynamic career opportunity, we want to
hear from you! The UPS Store (TUPSS) Franchise Consultant is
responsible for supporting and educating Franchisees. He/She
engages with the franchisee to optimize revenues and profitability
as well as ensure consistency and compliance in meeting operational
brand standards and requirements, through coaching and counseling.
This position conducts store (center) visits to verify proper
procedures are being performed and identifies potential
opportunities for growth and then creates actionable plans for
improvement. TUPSS Franchise Consultant assists The UPS Store
Franchisees with center transfer of ownership, center relocations,
new store build-outs, store placements, and franchise renewals.
He/She supports and assists with organizational initiatives to
maintain franchisee accountability and network consistency.
Responsibilities and Duties * Utilizes "best practices" approach in
executing operational improvements, training, merchandising,
marketing, prospecting and overall franchise management to improve
revenue * Assists in planning and conducting networking meetings
and activities to improve store profitability through training and
networking with vendors and other Franchisees * Trains and coaches
Franchisees in effective pricing of products and service by
utilizing financial benchmarks and understanding markup vs margin
concepts * Schedules store owners for TUPSS training to ensure
understanding of policies, procedures, roles, and responsibilities
* Assists in new center build-outs, center remodels, transfer and
renewal upgrades to ensure the contractor completes work according
to UPS specifications * Acts as liaison between The UPS Store, Inc.
and UPS, vendors, Area Franchisees and the Franchisee by serving as
the primary point of contact to provide answers for concerns and
questions Knowledge and Skills * Meeting Facilitation: Ability to
speak in front of an audience. Applies knowledge of creative
facilitation techniques to encourage participation; encourages open
communication and achieves consensus when necessary; keeps
participants engaged and on topic; identifies team conflicts and is
able to provide feedback * Solves Customer Problems: Identifies
business areas and stakeholders impacted by customer issues;
engages appropriate resources to resolve customer issues;
identifies root causes to ensure problems do not recur; stays
motivated despite difficult circumstances or setbacks * Franchise
Knowledge: Demonstrates a general understanding of franchise
organization structures and relationships; understands franchise
products and services and how they relate to corporate
profitability; understands royalty streams and funds transferal
(from Franchise to Area Franchise to The UPS Store); demonstrates a
basic understanding of the relationship between UPS and The UPS
Store as wholly owned subsidiary * Experience using Microsoft Excel
(e.g., Pivot tables, V-look ups, database creation/maintenance,
etc.) - Preferred * Experience using QuickBooks Software -
Preferred * Experience in print production and/or print sales -
Preferred * 2 years' experience with The UPS Store - Preferred UPS
is an equal opportunity employer. UPS does not discriminate on the
basis of race/color/religion/sex/national
origin/veteran/disability/age/sexual orientation/gender identity or
any other characteristic protected by law Apply Now Save Job Share
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Keywords: UPS, Charleston , The UPS Store Franchise Consultant Charleston SC, Other , Charleston, South Carolina
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