Outreach Support Specialist - Remote in Multiple Locations in South Carolina

Company: UnitedHealth Group
Location: Charleston
Posted on: May 26, 2023

Job Description:

If you are located within a 1-hour commutable distance of Charleston, Myrtle Beach, Greenville, OR Columbia, SC, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Do you want to make a difference in healthcare?Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home - based medical care to chronically ill patients, many of whom are ill - equipped to navigate our overwhelming healthcare system.Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee - for - service practice; we benefit economically only if we deliver high - quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality - time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members.Join Landmark to be part of a growing company full of purpose - driven, action - oriented, and compassionate team members working to dramatically transform healthcare for our communities.The Outreach Support Specialist role is a critical member of the Landmark Local Outreach Team. This role reports to a supervisor or the Director of Community Outreach and Patient Engagement. Responsibilities are to ensure a positive patient experience with Landmark, as well as to build good relationships with our local outreach team to ensure that Landmark is a reliable and trusted partner in patient care.This position is full - time, Monday - Friday. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM EST (Eastern Standard Time zone).We offer 5 - 7 weeks of training. Training will be conducted virtually from your home.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Responsibilities:

• Regular contact with patients in making reminder calls for upcoming appointments
• Support patients in scheduling home visits
• Support Landmark Local Outreach Team with operational tasks and reporting of engagement
• Handle escalated patient issues, ensuring the appropriate resources are involved
• Route voicemail messages and emails received to appropriate individual and team
• Manage and execute current processes established for Local Outreach Team
• Other duties may be assigned
• The position is home - based
• Reports directly to the Supervisor or the Director of Community Outreach and Patient EngagementYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • High School Diploma / GED (or higher) OR equivalent years of work experience
  • Basic proficiency with using Microsoft Office applications: Microsoft Word, Microsoft Excel, and Microsoft Outlook
  • Experience with escalated customer service issue resolution
  • Ability to work any shift between the hours of 8:00 AM - 5:00 PM EST (Eastern Standard Time zone) from Monday - FridayPreferred Qualifications:
    • 1+ years of experience with handling inbound and outbound calls
    • Experience as a Medical Assistant, Pharmacy Tech, OR other clinical or administrative role, preferably in a health care settingTelecommuting Requirements:
      • Reside within a 1-hour commutable distance of Charleston, Myrtle Beach, Greenville, OR Columbia, SC
      • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
      • Ability to keep all company sensitive documents secure (if applicable)
      • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceSoft Skills:
        • Critical thinking skills and flexibility
        • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
        • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
        • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
        • Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas
        • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions; Must be able to deal with frequent change, delays, or unexpected events
        • Attendance / Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
        • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
        • Initiative - Volunteers readily; undertakes self - development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflowPhysical and Work Environment:
          • Regular requirement to sit; use hands to touch, handle or feel
          • Regular requirement to talk and listen
          • Occasional requirement to stand; walk and reach with hands and arms
          • Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus
          • Noise level is usually moderateCareers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #YELLOW

Keywords: UnitedHealth Group, Charleston , Outreach Support Specialist - Remote in Multiple Locations in South Carolina, Other , Charleston, South Carolina