Patient Access Specialist
Company: Roper St. Francis Healthcare
Posted on: May 28, 2023
The purpose of the Patient Access Specialist is to provide excellence in customer service, patients are greeted and logged into tracking software. Gathers appropriate information from patients or responsible parties in order to completely register and identify financial liabilities. Collect patient financial liabilities and provide receipts to patients. May perform patient pre-admission, registration, room assignment/transfer, and other related required tasks for patient throughput and patient care. Assist with transporting of patients to their scheduled area. Provide financial guidance to patients/families, RSFH staff, insurance providers, physicians, and/or physician office staff etc. which may include providing explanations of insurance benefits, financial assistance, and self-pay billing. Performs quality self checks using software to prevent billing, identification, or other registration issues that could cause a loss of revenue. May assist in preparing documentation regarding quality, customer service, and other organizational initiatives.
Education: Requires High School diploma or equivalent.
Experience: At least 6 months customer service work experience required.
Primary Source Verification (if applicable): N/A
Knowledge/Skills: Basic computer skills required. PC and Windows experience required. Good organizational skills. Excellent verbal/written communication and interpersonal skills to effectively deal with customers and staff. Ability to diplomatically and respectfully deal with customers (both in person and via telephone). Ability to effectively handle multiple priorities and deadlines. May require a working knowledge of medical terminology. Ability to maintain the confidentiality of sensitive information.Requires the use of general office equipment including, but not limited to: computer, calculator, fax machine, printer, copier etc.
Other: Successful completion of a medical terminology course or demonstrated competency through testing within the first year of employment is required for positions in the Patient Financial Services dept.
Competent and proficient with patient information systems (ADT) and willingness to work at various registration sites as needed is required for positions in the Access dept. Employees in patient access may be required to work weekends and holidays as scheduled by their manager. Employees in Access may be asked to cover outside their normally scheduled hours and location to maintain the around the clock coverage needed to provide for safe patient care. Staff will be scheduled for call duty. Staff should be knowledgeable in all registration functions including outpatient, emergency room, inpatient, and specimen registration types to fulfill on call duties.
Constant contact with patients, visitors, general public, and/or healthcare employees (including staff, co-workers, physicians, insurance providers, and vendors). Must be able to interact professionally and diplomatically with all of the above.
Keywords: Roper St. Francis Healthcare, Charleston , Patient Access Specialist, Other , Charleston, South Carolina
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