Public Safety Operations Coordinator (2 Vacancies) (Re-Announcement)
Company: College of Charleston
Location: Charleston
Posted on: September 4, 2024
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Job Description:
Posting Details
POSTING INFORMATION
Internal Title
Public Safety Operations Coordinator (2 Vacancies)
(Re-Announcement)
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
4
Level
3
Department
Public Safety
Job Purpose
Public Safety Operations Coordinator functions as a front-line
professional and is a member of the team responsible for the
forward-facing operations of the division of Public Safety carrying
out the mission of enhancing the campus experience. The position
serves as the primary point of contact for students, faculty,
staff, parents, alumni, visitors, and vendors, and performs a
diverse range of administrative duties with a high level of
independence and accountability. Manages the front desk at public
safety including completing submissions of documents, observing
video feeds, and communicating with officers and dispatch. Performs
safety and security duties as assigned to assist public safety
officers in the performance of their duties. The position handles
telephone and in-person inquiries and ensures that all customers
have a positive, personalized experience.
Minimum Requirements
High School diploma and preferred experience in customer service
and administrative experience. Experience with online software
applications, social media and Microsoft Office is preferred. Must
be able to pass a Background Investigation. Candidates with an
equivalent combination of experience and/or education are
encouraged to apply.
Required Knowledge, Skills and Abilities
Exceptional customer service skills and ability to manage multiple
tasks in a fast-paced environment. Must be well organized,
personable and detail oriented. Excellent verbal and written
communication skills. Knowledge of (Transact) ID Card Systems and
(AIM) Facilities Management System a plus. Ability to monitor
social media for possible issues affecting public safety. Excellent
interpersonal skills: ability to effectively manage and facilitate
work with diverse individuals; ability to establish and maintain
collaborative working relationships with both internal and external
colleagues. Ability to work both independently and as part of a
professional team. Ability to make decisions and resolve problems.
Ability to understand, interpret and explain policies and
procedures in an engaging manner. Ability to remain calm and poised
during an emergency, and ability to maintain a courteous demeanor
under stressful circumstances. Ability to learn, master and adapt
quickly to new technology and software.
Additional Comments Regarding Position
The position is required to work a fixed day, evening, or night
schedule including weekends and holidays and is classified as an
essential employee and may be required to report to campus during
or following inclement weather or other events. Must be able to
navigate an urban campus and historic buildings that do not have
elevators and lift 25 pounds. Incident Command System Training and
Stop the Bleed Training and First Aid will be provided. Candidates
will receive designation as a South Carolina State Security Officer
with the ability to work off duty jobs and events that they select.
Uniforms provided. Ability to sit and stand in one location for
long periods of time, including constantly changing from a sitting
to a standing position and vice versa. This position will be
required to fill any need deemed necessary by the Chief of Police
or his/her designee.
Special Instructions to Applicants
Please complete the application to include all current and previous
work history and education. A resume will not be accepted nor
reviewed to determine if an applicant has met the qualifications
for the position.*Salary is commensurate with education/experience
which exceeds the minimum requirements.Offers of employment are
contingent upon a successful background check.
All applications must be submitted online .
Salary
*$35,955 - $40,000
Posting Date
08/26/2024
Closing Date
09/26/2024
Benefits
Open Until Filled
No
Posting Number
2024076
EEO Statement
The College of Charleston is an equal opportunity employer and does
not discriminate against any individual or group on the basis of
sex, gender (including gender identity and/or expression),
pregnancy, race, religion, color, national origin, age, disability,
military or veteran status, sexual orientation, genetic
information, and other classifications protected by applicable
federal, state, and local laws. For more information, please visit
.
Quicklink for Posting
https://jobs.cofc.edu/postings/15478
Job Duties
Job Duties
Activity
Serves as initial contact and provides service in person or over
the phone or internet. Responds quickly and expediently to all
customers and resolves problems and complaints quickly and
appropriately and notifies a supervisor or officer when requested.
Follows up on complex issues until complete resolution is achieved.
Maintains detailed records of customers who need to pick up lost
property or report lost property. Reports irregular activities.
Maintains a thorough knowledge and understanding of policies and
procedures, and effectively interprets, explains, and enforces
them. Provides general information about Public Safety Services.
Safeguards confidential and protected information according to the
Family, Education Rights and Privacy Act (FERPA) in the public
setting, Criminal Information and Criminal Records.
Essential or Marginal
Essential
Percent of Time
40
Activity
Provides complex, highly detailed services utilizing multiple
enterprise platforms including but not limited to the (Transact) ID
card system and (AIM) Facilities Management System. Responsible for
developing expertise as system updates are implemented and advances
in technology are adopted. Services provided are as follows:
Housing: Issues loaner keys and fobs; maintains an accurate and up
to date inventory of keys and fobs.
Cougar Card: Operates card production hardware and software to
issue identification cards on weekends and after hours.
Parking and Transportation: After hours parking and transportation
issues, Public Safety after hours drop box.
Essential or Marginal
Essential
Percent of Time
40
Activity
Provides operational support to all areas of Public Safety on
numerous projects and initiatives. Assists in the accomplishment of
tasks to ensure timely completion and attainment of excellent
customer outcomes.
Essential or Marginal
Essential
Percent of Time
20
Supplemental Questions
Required fields are indicated with an asterisk (*).
How did you hear about this employment opportunity?
Applicant Documents
Required Documents
Optional Documents
Keywords: College of Charleston, Charleston , Public Safety Operations Coordinator (2 Vacancies) (Re-Announcement), Other , Charleston, South Carolina
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