Member Services Associate

Company: Tential
Location: Charleston
Posted on: May 7, 2025

Job Description:

Our client is a member-owned property and casualty insurer designed exclusively for financially successful families and driven by the purpose of doing what is right for them.

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

What you'll do:
Member Services Associates ensure an exceptional service experience, whether they are answering billing inquiries or navigating complex policy changes. This largely phone-based role is perfect for those who are passionate about customer service and great at listening, multitasking, and finding solutions.

Job Responsibilities:
--- Deliver unparalleled customer service with an emphasis on warmth, empathy, and ease, both over the phone and via email
--- Support members with billing inquiries, policy changes, and questions related to our online portal
--- Gain experience in a fast-paced environment
--- Contribute to a team culture based on empathy and service to others

Who you are:
You are empathetic, passionate, intellectually curious, and a team player who never hesitates to help. You have a heart of service, a spirit of confidence, and the gift of gab. Taking ownership and always following through comes naturally to you. You find satisfaction in removing obstacles and resolving challenges, so having a completed checklist at the end of each day makes you smile.

What you'll need:
You know your way around a computer and thrive on getting things done. You can switch between multiple applications to complete a task and quickly jump to the next. You work with pride and determination. Thinking critically and creatively to solve problems is a breeze, likely because you may have previously worked in a hotel, restaurant, school, or retail store.

Our client's commitment to you:
First and foremost, our client starts by setting YOU up for success! Member Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members. You'll also receive a complete set of home office equipment to make you comfortable when you work remotely.

Starting Salary:
This role begins with a $50,000 starting salary. After onboarding, you are immediately eligible for overtime and the monthly $500 Exceptional Performance bonus that has no cap on the number of winners! You will also be regularly considered for salary increases every six months with continued overtime opportunities.

A Culture of Development:
Company culture is more than free lunches and swag (although our client loves those, too!). At our client, all employees have regularly scheduled 1X1's with their manager. That's because feedback is a gift and everyone at our client strives to be better than the day before. Our client also invests in their employees' professional and personal development through training and Employee Resource Groups (ERGs), so when new career opportunities become available, they look internally first.

Commuter Support:
Commuting can be expensive. That's why our client offers additional support of $100 per month to those who commute into the office three days or more a week.

Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days

An Awesome Benefits Package:
Flexible PTO, student loan debt repayment, tuition reimbursement, and a Headspace membership are just some of the unique benefits that our client offers.

Schedule:
Shift Days: Monday-Saturday for a total of 5 days per week; Specific days to be agreed based on need
Shift Times: 8am-5pm, 8:30am-5:30pm, 9am-6pm, 9:30am-6:30pm, 10am-7pm, 10:30am-7:30pm; Specific shifts to be assigned based on business need.
Shift Expectations: Your standard schedule will be Monday-Friday, and will include up to 8 Saturdays per year. This will also include up to 3 company holidays per year, with the exception of Thanksgiving and Christmas (which we do not staff).

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Keywords: Tential, Charleston , Member Services Associate, Other , Charleston, South Carolina