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Travel Banker

Company: Synovus Financial Corp.
Location: Charleston
Posted on: May 17, 2019

Job Description:

Job Summary:

This position serves as the subject matter expert in the area of retail branch sales and services. Focus is on using a consultative sales approach to proactively identify both consumer and small business customer needs, and to build and deepen relationships by finding customized solutions to meet those needs. Ensures customer needs are met by referring to other line-of-business partners for additional business growth opportunities. Demonstrates passion for delighting the customer by living the Customer Covenant every day. As the main point of contact to service customer transactions, Travel Bankers are responsible for providing a positive experience that leads to customer satisfaction and product referrals/sales. Travel Bankers process transactions accurately and efficiently while simultaneously introducing products and services that meet the customers' needs and encouraging customers to expand their relationships. The Travel Banker may also perform one or more of the following additional responsibilities: Back-up Branch Service Supervisor; Vault Teller; Back-up to Relationship Banker; Teller Mentor. The Travel Banker will be required to travel to a designated group of branches to work as staffing and scheduling needs dictate. The Travel Banker is expected to be able to adapt to different work environments as they may be utilized in a Relationship Specialist role when working in Novus and Nexus branch archetypes.

Job Duties and Responsibilities:

* Creates an industry leading customer service experience by following the Synovus Customer Service Standards.

* Engages customers in needs assessment conversations that transitions to a closing product solution sale. Actively pursues customer and non-customer new business by making proactive phone calls to customers/prospects.

* Creates an excellent customer experience by identifying cross-selling opportunities and refers customers to appropriate line-of-business partners to optimize their financial relationship.

* Proactively works with customers and prospects to maintain a consistent deposit and loan pipeline. Develops referral sources to generate business for the individual and the team.

* Is knowledgeable of bank products and services and is proficient at opening and processing new demand and time deposit accounts including passbook accounts, IRAs, certificates of deposit, and money market accounts. Issues counter checks, performs changes of address, redeems savings bonds, conducts money transfers, provides access to safe deposit boxes, receives loan payments and sells/buys foreign currency. Monitors account files and updates customers upon maturity of fixed, time-based instruments. Follows established policy and procedures ensuring accounts are opened accurately and timely. Performs Teller credit and debit transactions as needed. Follows established policy and procedures resulting in minimal cash outages and cash item losses.

* Interviews consumer and small business loan applicants to identify loan opportunities; partners with the Retail Market Manager to process and close loans

* Participates in daily kick-offs/huddles and weekly sales meetings. Champions products as assigned and shares specific product information and sales tips. Achieves 100% usage of sales management tracking system to enter sales, send referrals, track referrals, and monitor activities and goals.

* Proactively greets customers at teller station or designated greeter station to create a connection and develop rapport with customers to provide outstanding, personalized service.

* Demonstrates high level of accuracy and efficiency when conducting customer transactions and maintains accurate records of all transactions. Executes various customer transactions, including but not limited to: receiving and paying out cash or other disbursements, cashing checks, accepting account deposits and withdrawals, accepting loan and credit card payments, issuing money orders and Connections cards.

* Assists customers with inquiries and/or problem resolution in a professional and composed manner and escalates to manager as appropriate.

* Knows and follows Branch Operations Standards. Follows business code of conduct, compliance and regulatory guidelines and policies, and PFP updates. Completes compliance and other assigned technical/operations training on time. Completes all product and sales, compliance and other assigned technical/operations training as required

* Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace.

Minimum Education:

* High school diploma or equivalent

Minimum Experience:

* One (1) year job-related experience, preferably in a banking, sales or customer service environment. May consider relevant college related programs in lieu of job experience.

Certification(s):

* This position requires successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check.

Required Knowledge, Skills, & Abilities:

* Aptitude for consultative selling; prior sales/customer service experience

* Strong interpersonal and communication skills; ability and desire to establish rapport with customers.

* Working knowledge of computers

* Ability to adhere to company dress code

Keywords: Synovus Financial Corp., Charleston , Travel Banker, Other , Charleston, South Carolina

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