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Systems Engineer

Company: Micfo
Location: Charleston
Posted on: June 13, 2019

Job Description:

Micfo is looking for a driven and self-motivated, Systems Engineer who possess "can-do" attitude to join our growing team in Charleston, SC. Joining Micfo means joining one of the fastest-growing tech companies leading one of the hottest industries today cloud Why Micfo Our values are at the forefront of everything we do. Our mission is to have a genuine impact on companies and their customers through our products, services, brand experience, and company culture which, cumulatively, serve an ever-moving world requiring information and communication to be shorter, faster, and closer. We value innovative thinking, independent choice, inclusive behavior and transparency, and giving our employees the opportunity to explore their individual journeys. Job Description As a Systems Engineer, you're responsible to resolve network issues, provision servers, configure operating systems, and use remote connections (SSH, IPMI, RDP, etc.) to provide immediate support. You will use different communication mediums (i.e. ticketing systems, phone, email, etc.) to provide answers/resolutions to our customers IT issues and track all the support activities in our ticketing systems. To be qualified for this role, you should hold a degree or have working experience in a relevant field, like computer science, IT, or software engineering. Microsoft, Linux, Cisco, CompTIA A, or similar certification is a plus. An excellent candidate must have good technical knowledge and be able to communicate effectively to understand a problem and soundly explain its solution. Also, this person must be customer-oriented and patient to deal with difficult customers while expressing appropriate empathy and energy directed towards providing necessary technical assistances for our customers. This is a full-time position based in our Charleston, SC office. Micfo is unable to provide employment sponsorship (I.E. H1B1) at this time. What We'll Expect Responsible for designing, building, and maintaining a multi-tenant and multi-site OpenStack and Kubernetes based Cloud Management Platform (CMP) Diagnose and troubleshoot technical issues, including operating systems setup and network configuration Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on a issue and details provided by a customer Communicate with a through a series of actions, either via phone, email or ticketing system, until a technical issue has been fully resolved Properly escalate unresolved issues to appropriate internal teams Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Provision bare-metal and virtual servers per each customers request specifications Prioritize and manage several open issues at any given time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Document technical knowledge in the form of notes and manuals What You'll Bring Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Experience working in mission critical environments (i.e. cloud provider, datacenter etc) is a plus Hands-on experience with Windows and Linux environments Punctuality, confidence, maturity and diplomacy to work in a challenging, fast-paced, dynamic, entrepreneurial and ambitious environment Strong problem-solving skills to maintain target date delivery Outstanding communication skills with internal and external audiences; service-oriented and professional demeanor Ability to lead a diverse group toward a common goal Proven ability to multi-task in a fast-paced environment What We Offer At Micfo, we believe our employees are our greatest asset- when you succeed, we all succeed, which is why we are committed to offering you the tools you need to produce top-notch work. We offer a wide variety of benefits including, but not limited to, competitive salaries, 401(k) contributions, paid-time off, and not to mention the opportunity to work with a group of smart and motivated people in a beautiful and historic downtown Charleston office with the latest equipment and technology. We also offer 100% employer-paid medical coverage options with a flexible bucket to spend on other benefit options that matter to you and your family. How to Apply Please attach your resume along with a cover letter explaining what makes you the right candidate and why Micfo should hire you. All prospective employees are subject to extensive background check. As part of our due-diligence process, prospects are required to provide at least three (3) references. Your application and candidacy will only be complete and acknowledged once you have satisfied all of the pre-qualifications of the application process: cover letter, resume, references, LinkedIn profile, other submission requirements (if applicable).

Keywords: Micfo, Charleston , Systems Engineer, Other , Charleston, South Carolina

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