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Implementation Specialist

Company: Resy
Location: Charleston
Posted on: July 15, 2019

Job Description:

Who We AreResy is a reservations platform, built and powered by restaurant lovers.Launched in New York City in 2014, the company is co-founded by Ben Leventhal, co-founder of Eater.com; Michael Montero, co-founder and former CTO of CrowdTwist and current Techstars mentor; and Gary Vaynerchuk, noted social media expert, entrepreneur and investor. Other company leaders have deep experience in restaurants and hospitality, too.Our mission is to power the world's best restaurants, using technology to imagine the future of hospitality. With Resy, you're an insider - and the amazing world of restaurants is just two taps away.Rated as one of Built In NYC's "100 Best Places to Work," Resy is actively hiring in multiple cities. Come join our growing team!About The RoleThe Restaurants Team at Resy is growing quickly and we are looking for a nimble and enthusiastic Implementation Specialist based in Charleston to join Resy! This person will play a critical role within the Customer Success Group, ensuring that restaurants are quickly and efficiently activated on the Resy platform. Partnering closely with our Sales and Account Management teams, our Implementation Specialists are crucial in setting up our restaurant partners for future success.This position is based out of our Charleston, SC office. Applicants must be based in the greater Charleston area . What You'll DoProvide efficient and frictionless service to our valued Restaurant Partners while driving long-term success for Resy at scaleDevelop a thorough understanding of our products and guide Restaurant Partners through integrationTrack integration performance and user feedback, and provide reports to key stakeholders within the Sales, Account Management, Product, and Engineering TeamsUnderstand requirements for tools and processes in order to increase user efficiencyGather requirements and help build tools and processes to increase the ease and efficiency with which our Restaurant Partners integrate with usProvide internal and external support of new features and products launchesWho You AreYou have 1 - 3 years experience in a similar role, preferably at a startupRestaurant experience preferredYou have strong attention to detail and love the intricacies of data entryYou excel in customer service, you provide clear and thorough instructions, and you remain calm during stressful situationsYou are communicative and highly organizedYou thrive in a dynamic, fast-paced environmentYou are a team member through and through, knowing when to play the role of leader or follower given the circumstanceYou are passionate about restaurants and the hospitality industryWhat We OfferCompetitive salaryFull benefits (Medical, Dental, Vision, FSA, LTD, 401(k), Commuter Benefit, Life Insurance)Flexible Paid Time OffPaid Parental LeaveProfessional Growth Opportunity BudgetEquinox gym discount and Wellness BudgetNo shortage of good restaurant recommendationsResy is committed to Equal Employment Opportunity through attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Offer of employment with Resy is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Resy is operated by RESY NETWORK, INC. (hereinafter, "we", "our" or "us"). We respect your privacy and are committed to protecting your information. Your provision of your personal information to us is completely voluntary. "Personal information" is information that can specifically identify you. We do not collect personal information unless you submit that information to us. Please refer to our Privacy Policy for more information on how we collect and process your personal information.

Keywords: Resy, Charleston , Implementation Specialist, Other , Charleston, South Carolina

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