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Client Integration Specialist

Company: RiskBand
Location: Charleston
Posted on: September 13, 2019

Job Description:

Fast growing, Charleston, SC-based wearables technology company is seeking a dedicated Client Integration Specialist to focus on integrating and nurturing the ongoing business relationship with the client while providing internal front-line support. Position requires flexibility and continued accessibility in the schedule to include travel and after-hours communications.--Essential FunctionsAct as initial contact for all internal and external customer support required for RiskBand operational issues, including managing all escalated customer issues and developing creative solutions to trends in problems that may arise.--CIS personnel are assigned RiskBand clients. As such, they will be the point of contact for all initial business support and basic technical support inquiries. Including first level corrective action, problem escalation to second level when necessary.Assist in installs, upgrades, moves, and changes for RiskBand hardware and software, deployments and other peripheral devices (charging solutions, accessories, etc.).Contribute to the voice of the client and establish a feedback loop to all other departments of the company.Assist in managing content and training curriculum to empower client experience and retention.--Work with the Sales, Operational and Technology departments to fulfill the customer experience.Assist Development team by conducting field testing for device functionality as needed.Other duties as assigned, pertaining to client integration and retention.----CompetenciesClient focus with a passion for solving problems and seeking out innovations in a fast-paced environmentAnalytical perspective with a love for data-driven decision making3 to 5 years of related experience in a customer support environmentProven ability to maintain and develop operational statistics and results reporting a plusExperience using and managing customer service via Customer Relationship Management (CRM) software (MS Dynamics and Zendesk a plus) Experience and knowledge in improving customer service metricsExtensive organizational and time management skills - must be able to multitask--Excellent writing skills with great attention to detail and a spark of creativityProject management experience a plusA strong work ethic with a positive approach,--great energy and an appreciation of team--Empathy and mastery of effective listening--Position requires a college degree and/or experience in related field.--Experience in a fast-paced start up environment is a bonus.--This position is based in Charleston, SC.--Candidates must be eligible to work in the US.--To apply, submit resume to .

Keywords: RiskBand, Charleston , Client Integration Specialist, Other , Charleston, South Carolina

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