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Implementation Analyst, Associate

Company: Blackbaud
Location: Charleston
Posted on: December 4, 2019

Job Description:

About Blackbaud: At Blackbaud, were here to help good take over. We lead uniquely at the intersection point of technology and social good, providing cloud software, services, expertise, and data intelligence that empowers and connects people to drive impact for social good. We serve the entire social good community, which includes nonprofits, higher education institutions, K-12 schools, healthcare organizations, faith communities, arts and cultural organizations, foundations, companies, and the individual change agents who support them. With millions of users in 100+ countries, our vision is to power an Ecosystem of Good that builds a better world. Our customers are passionate about making the world a better place, and were inspired by the opportunity to help them raise resources, deliver programs, manage operations, and understand their outcomes. About Blackbaud: Blackbaud was founded on the idea that technology can be a medium for social change. Our mission is to provide software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 35,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships. Our customers are passionate about making the world a better place, and were inspired by the opportunity to help them. About the Role: The Implementation Analyst, Staff works closely with the portfolio and technical teams, is a major contributor to the requirements specification deliverable, and writes the business and functional requirements. This person understands the I & A business and ensures that there is integration between business and technology. The Implementation Analyst, Staff understands configuration and/or business workflow processes, analyzes the requirements, and utilizes with problem-solving and conflict resolution skills to help identify, communicate and resolve issues. - May perform feasibility analysis, scope projects, and work with the project management team to prioritizes deliverables, and identify product requirements and dependencies. - Creates detailed Business Requirement Document (BRD) or Business Process documentation (as applicable) and translates it into functional specifications. - Provides analytic support by coordinating data extraction from various databases and data interpretation. - Partners with development and analytic teams to provide reporting on software solutions. - Participates in User Acceptance Testing (UAT) and Functionality Testing. - Configures the software solution to meet the customers business process requirements as defined in the BRD or Business Process documentation. - Sets appropriate expectations with the customer as it relates to project scope, timeline, and budget. - Identifies and presents Change Orders to the customer when the customers requirements and/or budgeted project hours fall outside of the project scope. Specific responsibilities will be: - Defines the information that must be gathered for problem solving. - Looks beyond obvious solutions, and attempts to identify underlying or hidden problems or trends. - Seeks to identify and offer solutions to problems that affect other groups. - Asks critical, insightful questions, and probes for information that facilitates problem solving. - Evaluates the risks, benefits, and opportunities of various solutions. - Understands customers, proactively gathering information to learn about their needs and expectations. - Responsive to information that identifies a customer opportunity or change in customer needs. - Helps to identify issues of scalability and interaction when evaluating existing systems or developing new ones. - Demonstrates commitment to ongoing improvement, achieves success by collaborating on cross-functional changes that impact others, and a commitment to data based decisions. - Designs, manages, controls, refines, and simplifies standard systems and processes, and consults with a Sr Implementation analyst when they involve major functions or business units - Demonstrates initiative and the ability to find information or solutions needed for assignments and/or projects. - Challenges self and others to push the status-quo. - Demonstrates willingness to think outside the given parameters to see if there is a better, more effective way - Attempts through analysis to generate new, innovative ideas that optimize service delivery - Communicates ideas and information in a form well matched to and well received by the audience. - Helps provide support and cross training, as needed, for Associates - Manages customer expectations throughout implementation process - Seeks opportunities to expand knowledge of other Blackbaud solutions Desired Qualifications - 4+ years of experience in field - Excellent written and verbal communication - Strong customer service and interpersonal skills - Detail oriented - Ability to manage time and tasks efficiently - Basic problem solving and conflict resolution - Positive attitude centered on achieving high client satisfaction, both internal and external - Experience with Blackbaud products is nice to have Why youll want to come work here: - Competitive salary, 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K - Gift matching, volunteer for vacation program, and endless community involvement opportunities - Named to Forbes Fast Tech 25, we are growing and offer incredible opportunity for continued advancement - Tremendous company culture and office perks Why you'll want to come work here: - Our benefits are unmatched. Not only do we offer competitive salaries, 4 weeks paid time off, tuition reimbursement, and 401K match, we also provide endless community involvement opportunities to encourage our employees to give back, through our CSR programs like gift matching and volunteer for vacation. - Blackbaud has been named to Forbes America's Best Employers for Diversity 2019, Forbes Americas Best Midsize Employer 2019, and **********'s Top Companies for Women Technologists 2018, we are rapidly growing and offer incredible opportunity for career advancement! - We understand that people thrive in a culture focused on teamwork and purpose. That's why Blackbaud offers a tremendous company culture, encouraging open, collaborative working environments in all of our offices around the world, including; North America, Australia, the United Kingdom and Costa Rica. - We have proven that we are one of the best technology companies to work for. Blackbaud has been ranked Best Technology Company in Charleston, SC for the fourth year in a row, and ranked by BuiltIn Austin as one of the Best Places to Work in Austin, TX. Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Keywords: Blackbaud, Charleston , Implementation Analyst, Associate, Professions , Charleston, South Carolina

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