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System Technician

Company: WOW! Internet Cable Phone
Location: Charleston
Posted on: September 4, 2020

Job Description:

Job Description: pMaintain, service and repair hybrid fiber coaxial (HFC) broadband communication network and components./pbDuties and Responsibilities:/bpEssential duties and responsibilities include but are not limited to those listed below:/pul liPerform all tasks and responsibilities in a safe and efficient manner/li liTrouble-shoot and repair problems in HFC networks/li liTest, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep./li liPerform maintenance, testing and repair on HFC network power supplies/li liSplice and activate fiber optic cables, nodes, transmitters and receivers/li liAssist in training activities/li liPerform emergency fiber restoration/li liParticipate in on-call rotation/li liIdentify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)/li liAssure system security by following company procedures/li liProvide superior customer service/li liComplete all tasks to WOW! quality standards/li liRepresent WideOpenWest in a competent and professional manner to all customers, associates, and outside organizations/li liMaintain professional appearance and behavior at all times/li liMaintain excellent attendance/li liResponsible for motor vehicle per company policy including equipment amp; tool inventory, vehicle security and vehicle maintenance/li liIdentify and repair any and all instances of signal leakage to ensure system conforms to F.C.C. Cumulative Leakage Index requirements and company standards/li liPerform plant serviceability surveys/li liOther duties as assigned, which may include cross functional assignments/li/ulbQualifications:/bpTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pul liAble to present technical information to a non-technical audience/li liAble to work independently/li liAble to accurately measure distances using tapes and other measuring devices/li liAble to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater and TDR/li liAble to prioritize and organize assignments and responsibilities/li liAble to accurately maintain records, logs, reports, work orders, etc./li liAble to operate office equipment, fax, copier, etc./li liAble to handle customer concerns and time-critical issues/li liAble to read street maps and system design prints/li liAble to work flexible hours as required including evenings, weekends and on-call shifts/li liMust have a valid driver's license and good driving record/li/ulbEducation/Experience:/bpPosition requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred./pbComputer Skills:/bpBasic computer skills are required including internet and email are needed./pp/pp/ppbiWOW! is an Equal Opportunity spanEmployer/Minorities/Women/Protected/span spanVeterans/Disabled/Sexual/span Orientation/Gender Identity employer/i/b/p

Keywords: WOW! Internet Cable Phone, Charleston , System Technician, Professions , Charleston, South Carolina

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